Open to opportunities

Alyssa Trinidad

@alyssatrinidad

Message

Full-stack web developer in training with strong customer-service communication skills.

Canada

Message

What I'm looking for

I seek a collaborative, learning-focused development role where I can apply full-stack skills, contribute to real projects, and grow technically.

I am a Full Stack Web Development student at Red River College Polytechnic with hands-on experience building dynamic web pages, content management sites, and UML designs using Java, Python, PowerShell, Laravel and React. I combine solid technical skills in HTML, CSS, JavaScript, JSON and SQL (MySQL, MariaDB) with a disciplined, academic approach and a proven record of maintaining strong grades.

Before shifting into software development, I accumulated years of customer service experience where I trained and supervised staff, managed point-of-sale systems, and handled high-volume customer interactions—skills I now apply to collaborative development environments and clear technical communication.

I am committed to continuous learning, problem solving, and contributing to team-oriented projects where I can apply modern web technologies and grow into a professional software development role.

Experience

Work history, roles, and key accomplishments

Retail Sales Associate

Ardene

Aug 2022 - Oct 2024 (2 years 2 months)

Managed customer returns and inquiries, trained new staff on checkout systems, and handled over 30 daily customer interactions to maintain service quality in a fast-paced retail environment.

Retail Sales Customer Service Training Communication Multitasking Problem Solving

Customer Service Representative

Canadian Tire Corporation

Mar 2018 - Nov 2021 (3 years 8 months)

Handled customer returns, exchanges, and inquiries while training and supervising new staff, maintaining professionalism under pressure and improving transaction efficiency across point-of-sale systems.

Customer Service Point of Sale Training Conflict Resolution Multitasking Communication Time Management Problem Solving

Education

Degrees, certifications, and relevant coursework

Red River College Polytechnic

Diploma, Full Stack Web Development

2024 -

Current student in the Full Stack Web Development program developing skills in Java, Python, PowerShell, SQL (MySQL/MariaDB), JavaScript, React, HTML and CSS, and industry communication.

University of Winnipeg

Undergraduate coursework, Liberal Arts / Science (General Studies)

2018 - 2022

Completed coursework across psychology, human anatomy and physiology, medical terminology, sociology, astronomy and sciences, developing analytical, research, and communication skills.