Open to opportunities

Lateef Olamide

@lateefolamide

Message

I resolve customer issues across fintech, recovery, and multichannel support.

Nigeria

Message

What I'm looking for

I'm seeking opportunities for professional growth in a progressive, forward-thinking organization where I can learn quickly, work diligently, and contribute in complex, demanding environments.

I'm currently supporting clients at Source Microfinance Bank Nigeria, resolving platform concerns, troubleshooting technical and non-technical issues, and coordinating escalations for prompt resolution.

Previously at Blooms Fintech, I supported customers through email, social media, and live chat, improving First Contact Resolution by 1% and helping implement customer satisfaction and retention strategies. My recovery experience at Aidlife Empowerment Centre includes developing debt recovery plans, negotiating payment plans, resolving discrepancies, and applying risk management to minimize credit risk.

Experience

Work history, roles, and key accomplishments

Current

Recovery/Customer Support Specialist

Current

Source Microfinance Bank Nigeria

Jun 2024 - Present (2 years 2 months)

Provides personalized assistance to clients in resolving concerns and navigating the platform. Manages customer interactions across multiple communication channels, troubleshoots issues, and escalates unresolved problems to relevant teams.

Customer Support Troubleshooting Data Protection Escalation Management