Toheeb Oluwadamilare

At OPay, I resolve 50+ technical and financial support tickets daily across inbound calls, email, and live chat while maintaining high CSAT scores. I troubleshoot payment failures, account verification issues, and digital wallet concerns, escalating critical bugs to engineering and billing teams.

I use internal CRM databases, Zendesk, and Freshdesk to log and track customer interactions with 99%+ documentation accuracy. By proactively educating users on wallet security and features, I helped reduce repeat inquiries by 20%.

Previously at Blooms Microfinance Bank, I managed delinquent accounts and negotiated flexible repayment structures, achieving a 68% portfolio recovery rate. I combine empathetic listening and structured de-escalation to preserve customer relationships during sensitive financial conversations.

I also bring data-quality experience from Alajo Technologies, where I audited consumer account records with 99%+ accuracy and improved file retrieval. I'm comfortable supporting distributed teams using Google Workspace, Slack, Microsoft Teams, and CRM tools.