LATEEF ANIFOWOSHE
@lateefanifowoshe
I deliver Microsoft 365 support, cloud collaboration administration, and compliance automation for global clients.
NigeriaWhat I'm looking for
I've delivered Tier 1–2 Microsoft 365 support for Upwork Escrow client accounts, resolving 30+ tickets daily across Teams, Exchange Online, SharePoint, and Microsoft Purview.
I improve support workflows with PowerShell, NinjaOne automation, Microsoft Copilot, and clear self-service documentation. My work helped improve incident resolution time by 30% through process documentation and remote-support improvements.
I've also supported Teams Voice, Direct Routing, Teams Rooms, Exchange Online, and security and compliance configurations at Tek Experts and Gigmo Solution. As a Microsoft Certified Trainer, I help users adopt Microsoft 365 tools effectively.
Experience
Work history, roles, and key accomplishments
Microsoft 365 Consultant
Upwork Escrow Inc.
Dec 2023 - May 2025 (1 year 5 months)
Delivered Tier 1–2 Microsoft 365 support to end users across U.S.-based client accounts, resolving an average of 30+ tickets per day. Administered Teams, Exchange Online, SharePoint, and Microsoft Purview for compliance and security configurations.
Microsoft 365 Consultant
Gigmo Solution Pvt Ltd
Apr 2022 - Dec 2022 (8 months)
Provided administration support for Microsoft Teams, Exchange Online, SharePoint, and OneDrive for Business. Resolved end-user requests remotely across distributed teams.
Microsoft 365 Technical Support Engineer
Tek Experts
Sep 2019 - Mar 2022 (2 years 6 months)
Provided administration support for Microsoft Teams, Teams Room devices, and Teams apps, including diagnostic log review. Configured Direct Routing for enterprise phone systems and escalated technical roadblocks to the Engineering team.
Captain Sales Consultant
JForce
Jan 2017 - Dec 2021 (4 years 11 months)
Processed online orders and flight ticket bookings. Trained and onboarded new sales consultants and reported monthly team performance.
Transaction Processing Officer
Polaris Bank
Jan 2015 - Dec 2019 (4 years 11 months)
Processed treasury bills, fixed deposits, bonds, FX transactions, and account reconciliations in compliance with regulatory requirements.
Customer Care Officer
Skye Bank Plc
Jan 2011 - Dec 2015 (4 years 11 months)
Processed cash transactions and ATM uploads. Performed general ledger reconciliation.
Helpdesk Analyst
Total Nigeria Plc
Jan 2010 - Dec 2011 (1 year 11 months)
Provided remote troubleshooting for software installations, driver/OS updates, and user account administration.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Bachelor of Science, Computer Science
2011 - 2015
Bachelor of Science in Computer Science from the National Open University of Nigeria, completed in 2015.
Lagos State Polytechnic
Diploma, Computer Engineering
2007 - 2009
Diploma in Computer Engineering from Lagos State Polytechnic, completed in 2009.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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