Open to opportunities

Cristine Silao

@cristinesilao

Virtual Assistant delivering fast, accurate customer support, data management, and administrative operations for remote teams.

Philippines

Message

What I'm looking for

I’m looking for a remote role where I can own customer support and operational data—handling inbox/chat, CRM updates, booking systems, and accurate reporting—while using Canva and Google Workspace to keep workflows organized and responsive.

I’m a Virtual Assistant specializing in customer support operations, data management, and administrative assistance for remote teams. I handle high-volume inquiries with fast, professional responses, using booking systems and CRM updates to keep service delivery smooth. I’m recognized for data accuracy and maintaining organized workflows that improve daily operations.

In previous roles, I supported international clients across multiple regions and time zones through inbox and chat support, account inquiries, service requests, and technical guidance. I also contribute Canva-based content and social media support, and my background in fast-paced customer service helps me stay precise with records, reporting, and documentation.

Experience

Work history, roles, and key accomplishments

Customer Support / Data Entry

Smartvisit University of San Carlos

Nov 2024 - Feb 2026 (1 year 3 months)

Provided remote customer and administrative support to international users across multiple regions and time zones. Managed high-volume email and chat inquiries, keeping records organized and updating CRM and operational documentation.

Customer Support Operations Email Support Live Chat Support CRM Documentation Online Research

Barista & Social Media Support

Magic Planet

Aug 2022 - Feb 2024 (1 year 6 months)

Handled high-volume POS transactions while maintaining accurate daily sales records. Resolved guest concerns in a fast-paced environment and supported inventory tracking and daily operational reporting, including Canva-based content support.

Sales Reporting Customer Service Guest Issue Resolution Sheets Gmail Canva Multitasking Documentation

Barista & Customer Support

Il Cafe Di Roma

Apr 2021 - Jul 2022 (1 year 3 months)

Managed cash handling, order accuracy, and customer service during peak hours. Provided email and chat support, maintained inventory records, and supported daily operations using MS Office while strengthening customer relationships.

Cash Handling Order Accuracy Email Support Customer Service Inventory MS Office CRM Platforms Communication Multitasking

Barista & Social Media Assistant

Cafe Barbera

Jan 2019 - Mar 2021 (2 years 2 months)

Processed orders and payments while maintaining service efficiency during busy shifts. Supported social media and graphic design work using Canva and assisted with Facebook ads operations, plus trained new staff and maintained workplace organization.

Order Processing Payments Customer Service Canva Social Media Management Facebook Ads Multitasking

Education

Degrees, certifications, and relevant coursework

UNIVERSITY OF SAN CARLOS

Bachelor of Science, Hotel and Restaurant Management

2014 - 2018

Grade: 2.0

Activities and societies: Provided customer support via email/chat, managed high volumes of inquiries, and supported data entry, online research, documentation, and inbox/calendar management.

Pursued a Bachelor of Science in Hotel and Restaurant Management while providing remote customer and administrative support in a Customer Success/Data Entry role.