Cristine Silao
@cristinesilao
Virtual Assistant delivering fast, accurate customer support, data management, and administrative operations for remote teams.
What I'm looking for
I’m a Virtual Assistant specializing in customer support operations, data management, and administrative assistance for remote teams. I handle high-volume inquiries with fast, professional responses, using booking systems and CRM updates to keep service delivery smooth. I’m recognized for data accuracy and maintaining organized workflows that improve daily operations.
In previous roles, I supported international clients across multiple regions and time zones through inbox and chat support, account inquiries, service requests, and technical guidance. I also contribute Canva-based content and social media support, and my background in fast-paced customer service helps me stay precise with records, reporting, and documentation.
Experience
Work history, roles, and key accomplishments
Customer Support / Data Entry
Smartvisit University of San Carlos
Nov 2024 - Feb 2026 (1 year 3 months)
Provided remote customer and administrative support to international users across multiple regions and time zones. Managed high-volume email and chat inquiries, keeping records organized and updating CRM and operational documentation.
Barista & Social Media Support
Magic Planet
Aug 2022 - Feb 2024 (1 year 6 months)
Handled high-volume POS transactions while maintaining accurate daily sales records. Resolved guest concerns in a fast-paced environment and supported inventory tracking and daily operational reporting, including Canva-based content support.
Barista & Customer Support
Il Cafe Di Roma
Apr 2021 - Jul 2022 (1 year 3 months)
Managed cash handling, order accuracy, and customer service during peak hours. Provided email and chat support, maintained inventory records, and supported daily operations using MS Office while strengthening customer relationships.
Barista & Social Media Assistant
Cafe Barbera
Jan 2019 - Mar 2021 (2 years 2 months)
Processed orders and payments while maintaining service efficiency during busy shifts. Supported social media and graphic design work using Canva and assisted with Facebook ads operations, plus trained new staff and maintained workplace organization.
Education
Degrees, certifications, and relevant coursework
UNIVERSITY OF SAN CARLOS
Bachelor of Science, Hotel and Restaurant Management
2014 - 2018
Grade: 2.0
Activities and societies: Provided customer support via email/chat, managed high volumes of inquiries, and supported data entry, online research, documentation, and inbox/calendar management.
Pursued a Bachelor of Science in Hotel and Restaurant Management while providing remote customer and administrative support in a Customer Success/Data Entry role.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Portfolio
cristinee.my.canva.siteSocial media
Job categories
Skills
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