Jimuell De Leon
@jimuelldeleon
Customer service professional delivering empathetic, efficient technical and support solutions.
PhilippinesWhat I'm looking for
I am a customer service professional with hands-on experience in technical support, chat and email support, and event/customer service roles. I have resolved complex technical issues at AT&T and supported event operations at Eventbrite, consistently aiming to leave customers feeling valued.
I prioritize clear communication, active listening and efficient problem solving, and am comfortable with software tools like Salesforce and Genesys. I bring strong typing and data-entry accuracy, adaptability, and a service-first mindset to roles that require reliability under pressure.
Experience
Work history, roles, and key accomplishments
Blended Support Specialist
Concentrix
Jan 2023 - Sep 2024 (1 year 8 months)
Provided blended chat and email support, delivering timely, accurate assistance and maintaining high customer satisfaction through clear communication.
ATProvided technical support for network and device issues, diagnosing and resolving connectivity problems under pressure to improve customer satisfaction.
EVHandled customer inquiries and ticketing issues for events, resolving concerns to ensure organizers and attendees had positive experiences.
Education
Degrees, certifications, and relevant coursework
East Systems College of Rizal
Bachelor of Science in Business Administration (undergraduate), Business Administration
2023 - 2024
Undergraduate coursework in Bachelor of Science in Business Administration (first-year studies) from January 2023 to September 2024.
Tanay Senior High School
Senior High School Diploma, Senior High School
Completed Senior High School at Tanay Senior High School, finishing in 2022.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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