heather mikel
@heathermikel
I deliver customer service, retail management, call center support, and medical administrative assistance.
United StatesWhat I'm looking for
I've supported customers and teams at Dollar General, New South Research, Royal Technologies, Burger King, and Captain D's through retail, call center, production, and service work.
At Dollar General, I supervised team members, created schedules, hired employees, processed payroll, prepared deposits, managed inventory, and resolved staff and customer service issues. At New South Research, I handled inbound and outbound calls, accepted payments, gathered survey information, and entered data accurately while meeting weekly goals.
I've also inspected products, monitored compliance, and recorded findings at Royal Technologies. My work is grounded in clear communication, accurate records, policy adherence, and protecting privacy and confidentiality.
I'm trained as a Medical Administrative Assistant through Ultimate Medical Academy, with knowledge of patient processing, medical records, HIPAA compliance, insurance verification, billing, ICD-10, and CPT.
Experience
Work history, roles, and key accomplishments
Stay at Home Parent
Self Employed
Jun 2023 - Present (3 years 3 months)
Managed household duties and budget, coordinated medical care, meals, and social activities, and demonstrated time management and reliability.
Assembly Worker/ Machine Operator
Royal Technologies
Jun 2024 - Sep 2024 (3 months)
Inspected products per specifications, monitored work for compliance, ensured quality requirements, and entered data to record findings.
Supervised team members, created schedules, opened and closed store, hired employees, and delegated tasks. Managed inbound and outbound calls, processed payroll, prepared bank deposits, took inventory, and ensured adherence to policies.
Call Center Agent
New South Research
Feb 2021 - Aug 2022 (1 year 6 months)
Provided excellent customer service via inbound and outbound calls, accepted payments, solicited individuals to complete surveys, and entered data accurately.
Performed various tasks including food production and serving customers at the front counter. Took orders, operated cash register, accepted payments, and made accurate change.
Team Member / Customer Service
Captain D's
Jan 2017 - Oct 2017 (9 months)
Performed various tasks including food production and serving customers at the front counter. Took orders, operated cash register, accepted payments, and made accurate change.
Education
Degrees, certifications, and relevant coursework
Ultimate Medical Academy
Associate of Science, Health Sciences
Activities and societies: High Academic Honors Recognition, Dean's List, Honor Roll
Associate of Science degree in Health Sciences with a focus on Medical Administrative Assistant, completed in 2025.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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