Open to opportunities

Lana Tskipurishvili

@lanatskipurishvili

Message

I support international clients, verify credentials, and deliver precise research and compliance-focused solutions.

Georgia

Message

What I'm looking for

I'm looking for a fast-paced role where I can use multilingual communication, research, discretion, and attention to detail to solve complex client or operational requests.

I've supported German- and English-speaking travelers on Booking.com through TP Georgia, resolving booking, cancellation, refund, account, and platform issues across phone, email, and live chat.

At Bank of Georgia, I provided discreet, tailored concierge support for SOLO VIP clients, handling travel, lifestyle, research, reservations, and personal assistance requests. At Georgia's National Center for Educational Quality Enhancement, I assessed academic certificates and transcripts while ensuring compliance, confidentiality, and accurate case processing.

I've also conducted B2B market research for Future-Bridge conferences, using LinkedIn, company websites, automated tools, and data-mining technologies to identify decision-makers, verify contact information, and support direct marketing outreach.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

TP Georgia

Dec 2025 - Jun 2026 (6 months)

Provided customer support to German and English speaking customers via phone, email, and live chat. Assisted travelers with booking inquiries, reservation changes, cancellations, refunds, and account related issues.

Customer Support Multilingual Communication Conflict Resolution Live Chat Email Support Phone Support

SOLO VIP Concierge

Bank of Georgia

Oct 2025 - Dec 2025 (2 months)

Delivered personalized concierge services to Bank of Georgia SOLO VIP clients. Assisted clients with a wide range of non-banking requests, including travel, lifestyle, research, reservations, and personal assistance.

Client Relationship Management Problem Solving Research Discrétion Premium Service

Specialist

National Center for Educational Quality Enhancement

Apr 2025 - Sep 2025 (5 months)

Managed administrative processes related to the recognition and verification of educational documents. Reviewed and assessed academic certificates, transcripts, and supporting documentation submitted by international applicants.

Document Verification Compliance Attention To Detail Confidentiality Administrative Processing Coordination

Market Researcher

Future-Bridge

Jan 2024 - Oct 2024 (9 months)

Conducted targeted research to identify potential vendor and end-user companies for specific events by utilizing LinkedIn, company websites and other online resources. Sourced key decision-makers and leads within these organizations, focusing on job titles relevant to each summit.

Market Research Data Mining LinkedIn Lead Generation Data Analysis Automation Tools