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Ginny Ginne

@ginnyginne

VIP Account Manager at RISK, managing client relationships with CRM tools and resolving escalations to improve customer retention.

Georgia

Message

At Teleperformance, I resolved 95% of escalated cases within SLA, contributing to a 20% year-over-year improvement in customer satisfaction. I also provided bilingual English and Turkish support through chat, email, and phone, reducing average response times by 25%.

As a VIP Account Manager at RISK, I manage client relationships using CRM tools, meet KPIs, and collaborate across teams to resolve escalations and improve customer retention. Earlier, I managed translation projects at EDIA travel and investment, ensuring on-time delivery through strict quality control.

Experience

Work history, roles, and key accomplishments

Current

VIP Account Manager

Current

RISK

Apr 2025 - Present (1 year 6 months)

Experienced in managing client relationships using CRM tools, consistently meeting KPIs, and collaborating cross-functionally to resolve escalations and improve customer retention.

CRM Customer Relationship Management KPI Management Cross Functional Collaboration

Operations Customer Expert II

Teleperformance

Dec 2024 - May 2025 (5 months)

Successfully resolved 95% of escalated cases within SLA, driving a 20% YoY improvement in customer satisfaction.

Escalation Management SLA Compliance Customer Satisfaction Problem Solving

Customer Service Representative

Teleperformance

Nov 2023 - Dec 2024 (1 year 1 month)

Provided bilingual (English & Turkish) support via chat, email, and phone, reducing average response times by 25% and improving customer retention rates in a high-volume contact center.

Bilingual Support Customer Service Communication Skills CRM

Customer Service Representative

Majorel

Sep 2022 - Nov 2023 (1 year 2 months)

Handled an average of 80+ inquiries per shift, maintaining a 95% first-contact resolution rate and contributing to a 10% increase in overall CSAT.

Customer Service CRM Communication Skills Problem Solving

Translation Service Manager

EDIA Travel and Investment

May 2017 - Sep 2018 (1 year 4 months)

Directed 15+ large-scale translation projects for international clients, ensuring 100% on-time delivery and raising client satisfaction scores by 18% through strict quality control.

Translation Project Management Quality Control Client Relations