Irina Sazandrishvili

I am a dedicated Psychology student at Tbilisi State University with practical customer support and research interviewing experience. I combine academic grounding in psychology with hands-on roles in support and service desk environments.

At Evolution I progressed from Customer Support Specialist to Service Desk Specialist, handling high ticket volumes, testing issues, and escalating to relevant departments. Previously, I worked as a research interviewer with ACT - Analysis and Consulting Team, gaining experience in structured data collection and respondent interaction.

My technical toolkit includes SPSS, Microsoft Office, Google Drive, Zoom and the Atlassian stack (Jira, Confluence), and I hold certifications in digital marketing and customer service. I bring empathy, clear communication, analytical thinking and adaptability to my work.

I am motivated to expand my professional skills across industries, contribute to cross-functional teams, and apply psychological insight to improve customer experience and operational processes.