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Lam Nguyen Duc Hoang

@lamnguyenduchoang

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Product manager at FPT Smart Cloud who defined conversational AI behavior and NLP evaluation.

Vietnam

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At FPT SMART CLOUD (FCI), I managed product behavior for voicebots and chatbots, defining agent instructions, logic, and context. I also developed evaluation rubrics and acceptance criteria for NLP models.

At AFS, I designed automated workflows with n8n and Telegram APIs and implemented ERPNext. I’ve also built NaChaGo from the ground up and use Python and Google Apps Script to automate reports and small-business operations.

Experience

Work history, roles, and key accomplishments

Current

Founder & Marketing Operator

Current

NaChaGo & Various SMBs

Jun 2025 - Present (1 year 4 months)

Built a street-food brand from the ground up and managed branding, promotional campaigns, and operational workflows for local businesses. Designed brand identities and marketing assets, and leveraged Google Apps Script and Python for automation.

Digital Marketing Brand Identity Google Apps Script Python Small Business Operations Social Media

Current

IT Manager & Automation Specialist

Current

AFS Import-Export Group

Nov 2024 - Present (1 year 11 months)

Designed and deployed automated workflows using n8n and Telegram APIs, and led the end-to-end implementation of ERPNext. Authored technical user manuals for non-technical staff.

N8n Telegram API ERPNext Workflow Automation Technical Writer

Project Manager & Product Owner

Coloic

Jan 2021 - Dec 2024 (3 years 11 months)

Owned product direction for web and app projects, turning ambiguous market needs into testable hypotheses and behavioral specifications. Designed UAT test sets and managed release gates.

Product Management UAT Regression Testing Behavioral Specifications

Business Analyst & NLP/AI Product Specialist

FPT Smart Cloud

Dec 2022 - Oct 2024 (1 year 10 months)

Managed product behavior for voicebots and chatbots, defined agent instructions and complex logic, and owned evaluation practices for NLP models. Authored SRS documents and used APIs to bridge technical AI constraints with client business needs.