Lee-Anne Repinz

I've spent over 20 years improving guest experiences, revenue performance, and service standards across hospitality operations. At Albany Hotel Group, I directed central reservations and guest services for six properties in South Africa.

I managed high-profile safari and conference bookings for up to 1,000 attendees, increased occupancy and RevPAR by 26% through targeted sales campaigns, and developed a cross-functional team of 38. I also improved team performance by 30% through training and a positive, empowered work environment.

As Manager and Co-franchisor of Café Capellini, I led hiring, training, payroll, budgeting, menu development, rebranding, marketing, SOPs, and yield management across franchise locations. I focused on local customer insight, distinctive dining experiences, consistent revenue growth, and profitability without compromising quality.

Currently, I manage inventory and dispatch operations at Pro-Health LLC, training 15 employees on GMP standards and supporting quality compliance for major clients including Walmart and HEB. I've minimized delays by 40% and optimized delivery schedules by 35% through coordinated shipping-office operations.