Lamar Fearon
@lamarfearon
Technical Support Specialist with extensive BPO experience.
United StatesWhat I'm looking for
I am a dedicated Technical Support Specialist with a strong background in BPO, having honed my skills in customer service and technical troubleshooting. My journey began with a solid educational foundation in Architectural Fundamentals from Norwalk Community College, where I achieved a GPA of 3.2. This academic experience has equipped me with a unique perspective on problem-solving and design thinking, which I apply in my technical support roles.
Throughout my career, I have worked with various companies, including ModSquad and IBEX Global, where I provided exceptional phone and email support for Fortune 500 clients. My role involved utilizing CRM tools like Salesforce and Zendesk to manage customer inquiries efficiently. I pride myself on my ability to resolve technical issues promptly while maintaining a courteous demeanor, ensuring customer satisfaction at every interaction.
Experience
Work history, roles, and key accomplishments
MAPhone & Email Support
ModSquad APPS
Jul 2022 - Present (2 years 11 months)
Provided comprehensive phone and email support for Barnes & Noble, managing customer inquiries and resolving issues efficiently. Utilized Zendesk and Genesys for ticket management and Shopify for e-commerce related tasks.
IGCustomer Support Specialist
IBEX Global
Jul 2018 - Aug 2019 (1 year 1 month)
Delivered BPO customer service for Fortune 500 companies, specializing in technical support and sales for AT&T. Provided essential driver support for Amazon, ensuring smooth operations and issue resolution.
C/Customer Support Supervisor
Conduent /Xerox
Jan 2017 - Present (8 years 5 months)
Supervised L3 escalations and provided advanced troubleshooting and technical support for ASUS North America products, including gaming PCs, laptops, peripherals, and monitors. Evaluated and resolved complex technical issues, ensuring high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
NCNorwalk Community College
Associate Degree, Architectural Fundamentals
Grade: 3.2 GPA
Activities and societies: Courses included Architectural Fundamentals, Building Technology, EN 101, and College Algebra.
Studied Architectural Fundamentals and Building Technology. Gained foundational knowledge in architectural principles and construction methods.
St. Elizabeth Technical High
High School Diploma, Building Technology
Activities and societies: Courses included Building Technology and Art.
Completed studies in Building Technology and Art. Developed skills in construction-related subjects and artistic expression.
Availability
Location
United StatesAuthorized to work in
Job categories
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