Looking for a job

Lakshay User

@lakshayuser6

Business Development Executive at Coding Ninjas who drove 20% month-over-month enrollment growth through lead qualification and CRM pipeline management.

India

Message

At Coding Ninjas, I managed a daily pipeline of 50+ prospective leads in LeadSquared CRM, using lead-scoring and qualification logic to prioritize prospects. My consultative outreach helped drive 20% month-over-month enrollment growth.

I worked with academic and operations teams to streamline the admissions workflow and analyzed prospect feedback to refine pitch scripts. I maintained a 95% post-consultation satisfaction rating.

At TTEC, I ranked in the department’s top 5% for Average Handle Time while maintaining 100% Quality Assurance compliance. I also documented recurring customer issues for knowledge base updates adopted team-wide.

Experience

Work history, roles, and key accomplishments

Business Development Executive

Coding Ninjas

Mar 2026 - Aug 2026 (5 months)

Managed a daily sales pipeline of 50+ leads in LeadSquared CRM, applying lead-scoring and qualification logic to prioritize high-fit prospects. Drove 20% month-over-month enrollment growth through consultative pitches and data-backed objection-handling playbooks.

LeadSquared CRM Sales Pipeline Management Lead Scoring SQL Python Excel KPI Dashboards Workflow Optimization Cross Functional Collaboration Data Analysis

Customer Service & Operations Representative

TTEC

Nov 2025 - Feb 2026 (3 months)

Ranked in the top 5% of the department for Average Handle Time while maintaining 100% Quality Assurance compliance scores. Improved first-contact resolution rates by applying structured active listening and solution-focused communication under high call-volume conditions.

Customer Service Average Handling Time (AHT) Optimization Quality Assurance SLA Management De escalation Knowledge Base Management Process Optimization Active Listening

Education

Degrees, certifications, and relevant coursework

Chandigarh University

Bachelor of Engineering, Computer Science

2022 - 2026

Activities and societies: Club Advisor for C-Square Club, Recruitment Head for club roles, coordinated technical events and hackathons.

Pursued a Bachelor of Engineering in Computer Science, with relevant coursework in Data Structures, Algorithms, Database Management Systems, Software Engineering, and Systems Analysis.