Lakhan RathiLR
Open to opportunities

Lakhan Rathi

@lakhanrathi1989

I am a Customer Operations Manager based in India and working for Siemens Energy for IoT Solutions.

India

What I'm looking for

I am looking for a role in customer operations and customer success where I will interact with the customers to help them experience our solutions and get valuable feedback for our development team to optimize and better the solution/product.

I am a qualified Electrical Engineer with a degree in Graduation for Electrical Engineering Branch. I have diverse experience working with top MNC companies in condition monitoring solutions for substation assets like Siemens, Qualitrol, Aeberle, etc. I have worked in different roles from Sales and Application, Services and also contributed as a Subject Matter Expert on various topics. The majority of the roles were customer-centric and I have interacted and worked with customers directly in every domain.

Experience

Work history, roles, and key accomplishments

Siemens Energy logoSE
Current

Customer Operations Manager

Siemens Energy

Dec 2022 - Present (2 years 6 months)

I joined Siemens Energy as a Senior Executive in Customer Operations Management and part of the Customer Operations Engagement Team.
I support customers on the onboarding of IOT solution offerings for Substation assets and support on troubleshooting. I manage the Footprints hotline and assign the tickets to the correct team based on the problem statement.

Education

Degrees, certifications, and relevant coursework

Lakhan hasn't added their education

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Tech stack

Software and tools used professionally

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