I am looking for a role in customer operations and customer success where I will interact with the customers to help them experience our solutions and get valuable feedback for our development team to optimize and better the solution/product.
LROpen to opportunities
Lakhan Rathi
@lakhanrathi1989
I am a Customer Operations Manager based in India and working for Siemens Energy for IoT Solutions.
IndiaWhat I'm looking for
I am a qualified Electrical Engineer with a degree in Graduation for Electrical Engineering Branch. I have diverse experience working with top MNC companies in condition monitoring solutions for substation assets like Siemens, Qualitrol, Aeberle, etc. I have worked in different roles from Sales and Application, Services and also contributed as a Subject Matter Expert on various topics. The majority of the roles were customer-centric and I have interacted and worked with customers directly in every domain.
Experience
Work history, roles, and key accomplishments
SECurrent
Customer Operations Manager
Siemens Energy
Dec 2022 - Present (2 years 6 months)
I joined Siemens Energy as a Senior Executive in Customer Operations Management and part of the Customer Operations Engagement Team.
I support customers on the onboarding of IOT solution offerings for Substation assets and support on troubleshooting. I manage the Footprints hotline and assign the tickets to the correct team based on the problem statement.
QLSales Engineer (Technical)
Qualitrol LLC
Jul 2018 - Nov 2022 (4 years 4 months)
Responsible for sales and technical application of condition monitoring products and solutions for GIS and transformer. Managed channel partners, handled customer meetings, and generated revenue for key accounts.
GLSenior Sales and Service Engineer
Govik Electrical Pvt Ltd
Jun 2017 - Jun 2018 (1 year)
Technical application of condition monitoring products and solutions. Managed customer meetings, sales calls, and project planning with vendors.
ALSales and Application Engineer (Projects)
A.Eberle Systems and Private Ltd.
Aug 2015 - Apr 2017 (1 year 8 months)
Supported online DGA system, testing, commissioning, and installation of transformer condition monitoring products. Managed sales calls and technical presentations.
EICoordinated internal departments, performed routine testing, and managed a team to achieve production targets.
Education
Degrees, certifications, and relevant coursework
Lakhan hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
IndiaAuthorized to work in
Salary expectations
50k-100k USD
Social media
Job categories
Skills
Technical ApplicationCondition MonitoringProject PlanningVendor coordinationOnline DGA SystemTransformer Condition MonitoringPower Quality AnalysisCustomer JourneySalesCommunication SkillsCommunicationCustomer ServiceBusiness DevelopmentProblem SolvingJiraCRMCustomer SuccessCustomer SupportTrainingCloudCustomer OnboardingCustomer ManagementCustomer OperationsCustomer CentricityCustomer DevelopmentGISOnline PD MonitoringOnline Dissolved Gas AnalyserTransformer Monitoring SystemBushing Monitoring SystemCBM solutionsCustomer FacingCustomer TrainingProduction CoordinationQuality ControlTeam ManagementHVAC SystemsProductionTechnical PresentationsTransformers
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