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sachin rawte

@sachinrawte

Regional Category Lead – Service at Livpure Smart Homes, leading after-sales operations across four states and improving customer experience.

India

Message

At Livpure Smart Homes Pvt. Ltd., I lead after-sales service operations for the Cooler & Chimney category across Maharashtra, Gujarat, Madhya Pradesh, and Chhattisgarh. I focus on service KPIs, turnaround time, SLA compliance, and customer experience.

I’m improving spare parts availability through MSL management and strengthening service operations with process standardization and digital transformation. I also work with dealers, distributors, service franchisees, and customers to identify and address service issues.

At Hella Infra Market Public Limited, I established Pan-India after-sales service operations from the ground up, including spare parts systems and field service processes. I managed spare parts across the service network and supported regional service operations, complaint resolution, and NPS/CSAT targets.

Earlier, at Philips Domestic Appliances India Ltd., I led Lean and Kaizen service transformation initiatives and worked to improve SLA compliance, First Call Resolution, and spare parts availability. I’m certified as a Lean Six Sigma Green Belt and hold a Diploma in Electrical Engineering.

Experience

Work history, roles, and key accomplishments

Current

Regional Category Lead – Service

Current

Livpure Smart Homes Pvt. Ltd.

Oct 2025 - Present (1 year)

Leading after-sales service operations across the West Region, ensuring achievement of service KPIs, TAT, SLA compliance, and operational excellence for the Cooler & Chimney category. Driving customer experience initiatives by improving NPS and optimizing spare parts availability.

Post Sales Operations Customer Experience NPS CSAT Spare Parts Management MSL Management Process Standardization Digital Transformation Revenue Growth AMC Vehicle Service Contracts (Extended Warranties)team development

Regional Service Manager

Hella Infra Market Public Limited

Oct 2021 - Sep 2025 (3 years 11 months)

Established Pan-India after-sales service operations from the ground up, designing service processes, spare parts systems, and field service frameworks. Managed end-to-end spare parts operations and led regional field service operations across the West Zone while supporting North and South regions.

Service Operations Spare Parts Management Inventory Planning Reverse Logistics MSL Management NPS CSAT Root Cause Analysis CONQ Reduction Technical Training First Call Resolution Dealer Management

Branch Service Manager

Philips Domestic Appliances India Ltd.

Nov 2017 - Oct 2021 (3 years 11 months)

Led Kaizen and Lean-driven service transformation initiatives across Maharashtra, Gujarat, and Odisha, improving service responsiveness, operational efficiency, and customer experience. Enhanced Customer Care Centre operations by optimizing inventory management and improving spare parts availability.