Antrajyami Sahu
@antrajyamisahu
Customer Success Manager driving retention and satisfaction through product training and customer-focused analytics.
IndiaWhat I'm looking for
I’m a Customer Success Manager with 5 years of relevant experience managing a large number of accounts while maintaining high customer satisfaction. I’m focused on driving sales and business growth while building positive long-term customer relationships.
In my customer success work, I developed and executed customer success plans that increased customer retention by 20%. I also delivered regular product training and updates, improving customer satisfaction by 15%.
To ensure outcomes, I coordinate with sales and product to provide report analysis on customer behavior and user experience. I run product demonstration sessions for new customers and proactively request feedback to improve the customer experience.
Before customer success, I built a strong technical foundation as a Technician, Senior LiDAR Engineer, Team Lead, and Technical Lead—delivering Lidar projects according to client specifications. I bring this delivery mindset into customer success initiatives, turning gaps into actionable plans across cross-functional teams.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
PCI Software Pvt. Ltd.
Built and executed customer success plans that increased customer retention by 20% and improved customer satisfaction by 15% through regular product training and updates. Managed key accounts, coordinated with sales/product on customer behavior reporting, and delivered product demos while collecting and acting on customer feedback.
Team Lead (Power Line GIS)
EGIS India Pvt. Ltd.
Jul 2019 - Jul 2023 (4 years)
Led delivery of power-line GIS/LiDAR tasks according to client requirements, including danger point rectification and classification of power lines and man-made objects. Used QGIS and Google Earth for analysis and Terra-solid tooling for attaching aerial imagery and vector catenaries to power-line features.
Senior LiDAR Engineer
Cyient Ltd
Mar 2016 - Dec 2017 (1 year 9 months)
Performed quality analysis for AHN-3D building models by creating 3D buildings from classified LiDAR point clouds and modifying patches. Textured models using Terraphoto tools and supported deliverables such as Collada files, including LiDAR-based classification and feature extraction for client projects.
Senior Executive
Genesys Int. Corp. Ltd.
Jul 2012 - Mar 2016 (3 years 8 months)
Coordinated city modeling by classifying ground features and contours per client requirements and importing feature data into a GDB for editing. Edited and managed GIS datasets using ArcGIS/ArcMap workflows, with supporting use of QGIS and AutoCAD.
Education
Degrees, certifications, and relevant coursework
Biju Patnaik University of Technology (BPUT)
Master of Business Administration (Information Technology), Information Technology
Pursuing an MBA in Information Technology at BPUT, Odisha, India.
Berhampur University
Bachelor of Computer Applications, Computer Applications
Earned a Bachelor’s degree in Computer Applications from Berhampur University, Odisha, India.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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