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Anirudh H

@anirudhh

Customer Support Supervisor at Enphase Energy, supervising 20 representatives and using performance data to improve team productivity.

India

Message

At Enphase Energy, I supervise 20 customer service representatives and analyze performance data to adjust strategies and improve team productivity.

I partner with Workforce Management and Real-Time Analysis teams to optimize staffing and operational efficiency, while focusing on high-quality customer support.

Before becoming Supervisor, Customer Support, I was a Subject Matter Expert at Enphase Energy. I guided teams on complex product and process issues, trained and mentored consultants, and addressed recurring problems and compliance issues.

Earlier, I supported Zoho's suite of cloud-based business software and was promoted to Account Manager for the LATAM region. At Concentrix Technologies India Pvt Ltd, I supported HP technical accounts and managed key accounts for Symantec.

Experience

Work history, roles, and key accomplishments

Current

Supervisor, Customer Support

Current

Enphase Energy

Apr 2024 - Present (2 years 6 months)

Supervise a team of 20 customer service representatives, delegating tasks and monitoring performance to meet project deadlines. Analyze performance data to identify trends and adjust strategies, maximizing team productivity.

Team Leadership Customer Support Operations Performance Management Workforce Management Real time Analysis Data Analysis Salesforce Jira ServiceNow Managed Engine Service Desk Plus

Subject Matter Expert

Enphase Energy

Dec 2022 - Mar 2024 (1 year 3 months)

Delivered expert guidance on complex product and process issues to enhance organizational efficiency. Trained and mentored consultants, resulting in measurable increases in team productivity.

Technical Troubleshooting Training Mentorship Root Cause Analysis Regulatory Compliance Salesforce Jira ServiceNow

Technical Support Engineer

Enphase Energy

Jan 2022 - Nov 2022 (10 months)

Delivered clear, step-by-step technical support via phone, email, and remote access tools to diagnose and resolve customer issues. Coordinated with external support teams to resolve complex technical escalations.

Technical Support Troubleshooting Remote Support Escalation Management Salesforce Jira ServiceNow

Technical Support Engineer

Zoho Corporation

Dec 2020 - Dec 2021 (1 year)

Promoted to Account Manager for the LATAM region in recognition of strong technical support performance. Supported Zoho's suite of cloud-based business software for customers across Latin America.

Technical Support Cloud Software Customer Relationship Management Account Management Salesforce Jira

Technical Support Engineer

Concentrix Technologies India Pvt Ltd

Mar 2019 - Dec 2020 (1 year 9 months)

Acted as Subject Matter Expert (SME) supporting HP technical accounts. Managed key accounts for Symantec, delivering customer engagement solutions within a global business services environment.

Technical Support Subject Matter Expert Account Management Customer Engagement Salesforce Jira