Mujafar Ahamad
@mujafarahamad
Data-driven operations professional improving safety, customer satisfaction, and sales through KPI insights.
IndiaWhat I'm looking for
I’m an operations professional with 3+ years of experience across customer service, sales, and industrial maintenance in the automotive and power sectors. I increased departmental sales by 20% and achieved a 98% customer satisfaction rating through a customer-centric service initiative, while maintaining a zero-incident safety record across 50+ monthly operational tasks in a high-pressure power plant environment.
I’m skilled in data-driven reporting, KPI tracking, team training, and CRM-based customer relationship management, with a growing foundation in business analytics and HR fundamentals through an ongoing BBA. In my roles, I also led preventive maintenance overhaul work that improved equipment uptime by 15% and reduced unplanned downtime by analyzing 6 months of failure-report trends.
Experience
Work history, roles, and key accomplishments
Sales Executive
Toyota
Jan 2023 - Present (3 years 6 months)
Handled 100+ complex customer escalations under pressure to protect brand reputation and retain at-risk customers. Used CRM and MS Excel to track leads and sales pipeline data across 200+ accounts, and mentored 5+ new sales associates to accelerate ramp-up.
Football Events Coordinator
Extracurricular
Organized and led extracurricular football events, applying hands-on leadership, team management, and communication. Coordinated sponsorships across multiple seasons.
Electrical Technician
Tata Power Plant
Managed 50+ high-priority operational tasks monthly while maintaining zero safety incidents by enforcing strict safety protocols. Coordinated 10+ engineers and technicians to identify bottlenecks, reduce downtime by 15%, and trained 8+ new team members to improve ramp-up time by 20%.
Education
Degrees, certifications, and relevant coursework
Distance Education (BBA)
Bachelor of Business Administration (BBA), Business Administration
Pursuing a distance-learning BBA to build a long-term career in business and operations management while continuing to work.
ITI - Electrical Engineering
ITI (Electrical Engineering), Electrical Engineering
Completed hands-on technical training in electrical systems, circuit maintenance, and workplace safety practices.
State Board of Secondary Education
12th Standard, Secondary Education
Completed higher secondary education while working full-time to independently support personal expenses.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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