Lakeisha Lackey

Perform work in a high-volume call center environment. Answer calls to assist customers with questions or concerns that may arise. Manage abundant inbound and outbound calls, listen to needs or issues, and provide helpful solutions to meet current and future needs of the company.

Facilitated task completion to ensure availability of critical information by conducting comprehensive research and data extraction. Enabled timely decision-making and supported rapid resolutions by identifying and defining complex problems. Developed effective action plans to address challenges by demonstrating keen ability to analyze situations.

Collaborated with area manager and associates to effectively execute standard work tasks for smooth and efficient operation. Ensured uninterrupted operations while showcasing flexibility by providing coverage for area managers during vacation periods.

Offered various membership products, including renewal options, My BJ's Perks program, and awards redemption to enhance value proposition for members. Operated variable schedule and taking on extra shifts as needed to meet the demands of business. Delivered exceptional customer service by checking out members professionally while maintaining high standard of service.

Sustained robust record of all supplies and equipment by exercising keen oversight to monitor and steer inventory levels. Managed the organization of shelves, racks, and display cases for timely stocking of new merchandise and seamless transfer of items to designated locations. Ensured brand consistency and adherence to company standards by applying appropriate emblems to garments.

Provided warm and welcoming reception to customers upon arrival, ensuring positive and memorable first impression, and promptly attending to inquiries and requirements. Oversaw cash register for processing various payment methods, including cash, checks, and credit cards, maintaining high levels of accuracy.