Laiba Abid

Handled high-volume calls and chats. Resolved order and service issues. Maintained KPI targets and customer satisfaction.

Handled high-volume calls and chats, resolved order and service issues, and maintained KPI targets and customer satisfaction.

Handled inbound and outbound calls professionally. Provided accurate product/service information. Developed strong communication and customer handling skills.

Order Taking Manager (Remote) – Pizzeria Cahir, Ireland
Worked remotely as an Order Taking Manager for an Irish restaurant, Pizzeria Cahir, managing customer orders and ensuring smooth order processing. Handled incoming customer requests, accurately recorded food orders, provided order status updates, and assisted customers with any order-related concerns or issues.
Maintained clear communication

Managed customer orders remotely for an Irish restaurant, ensuring accurate order processing and timely resolution of queries. Coordinated with the restaurant team to deliver a positive customer experience.

Managed customer queries via chat/email remotely. Handled orders and reservations. Ensured fast response and customer satisfaction.

Customer Service Representative (CSR) – Walmart Campaign
Worked as a Customer Service Representative at IBEX Pakistan for the Walmart campaign, providing customer support and resolving customer queries through effective communication and problem-solving. Assisted customers with order-related concerns, product inquiries, account issues, and service-related requests while ensuring a smooth customer

Lead Generation Specialist (Project-Based)
2 Months
Worked as a Lead Generation Specialist on a short-term client project focused on franchise lead generation across multiple states in the United States. Conducted outbound calls to potential business owners and prospects, identified qualified leads, gathered relevant information, and supported the client’s franchise expansion efforts.
Maintained a

Customer Service Representative (CSR) - CTG campaign
Worked as a Customer Support Specialist at Chatpandas, providing after-sales support services for the US-based client, Cabinets To Go. Managed customer interactions through live chat, emails, and phone calls to resolve product-related concerns. Assisted customers with replacement requests for damaged or missing parts, tracked order-related iss

Managed billing inquiries and payment issues. Resolved discrepancies efficiently. Maintained accurate billing records.

Provided chat/email support for Cabinets to Go. Handled product inquiries and complaints. Maintained proper documentation of interactions.

Billing Specialist - Buggy TLC Campaign
Managed weekly rental billing operations for Buggy TLC by coordinating with drivers to collect car rental payments on time. Maintained accurate payment records, monitored outstanding balances, and conducted regular follow-ups with drivers to ensure timely collections. Assisted in resolving billing-related queries, improved payment tracking processes, and mai

Sales Representative - Spectrum Campaign
Served as a Sales Specialist for a U.S.-based telecommunications provider, driving customer acquisition through the promotion of cable TV, high-speed internet, and phone services. Consulted with prospective customers to identify their needs, presented tailored service solutions, handled objections, and successfully closed sales. Demonstrated strong commu

Grade: A+

Grade: A

Grade: 813/1100

Completed Higher Secondary School Certificate (HSSC/FSc) in the Pre-Medical stream with Biology as the major subject, achieving 813 out of 1100 marks.

Successfully completed Higher Secondary School Certificate (HSSC/FSc) in the Pre-Medical stream with Biology as the major subject. Achieved 813 out of 1100 marks, gaining a strong foundation in biological sciences, analytical thinking, research concepts, and academic discipline.

Successfully completed Secondary School Certificate (SSC) in 2019 with Biology as the major subject. Achieved 1057 out of 1100 marks (96.1%), demonstrating strong academic performance, dedication, and commitment to excellence in education.