CrAzy Jutt

Handled inbound customer complaints, listened to concerns, and resolved issues quickly while escalating major problems to a supervisor. Improved customer support operations through structured service delivery in a fast-paced environment.

Provided multi-chat support to US-based clients, collecting and updating customer data and records. Set customer appointments based on requirements and resolved operational issues to maintain high service quality.

Managed ongoing customer relationships to maximize retention using consultative selling and effective presentation of solutions. Responded to product/service inquiries, supported ordering functions, and communicated promotions and customer programs.

Handled inbound UK customer chat conversations by asking open-ended questions to identify needs and resolve issues. Documented customer details accurately for future reference and improved efficiency through operational best practices.

Provided friendly customer service and handled challenging situations while delivering home alarm security systems within defined time frames in Canada. Created Excel spreadsheets for daily, weekly, and monthly reporting and supported continuous process improvement through collaboration.

Handled inbound customer complaints for Pizza Pizza and Pizza73 Canada by actively listening, resolving concerns, and escalating major issues to a supervisor. Followed company standards to maintain a safe working environment while identifying problems and providing effective solutions.

Ran outbound campaigns related to SEO of websites for USA–Canada targets and achieved over sales quotas, including being agent of the month twice. Trained new batches, recorded accurate customer database information, and coordinated between customers and the support team to resolve issues quickly.

Typed and printed lab reports while monitoring accurate and timely delivery of patient reports. Performed troubleshooting of system performance bottlenecks and assisted users with technical issues remotely and at workstation level.

Completed a Diploma in Computer Hardware in 2010.

Earned an AutoCAD diploma in 2010.

Completed an English Language Certificate in 2010.

Completed a Diploma in Windows Application in 2009.

Completed Matriculation in Science at Crescent Kids Campus in 2005.