dayim abbas

I handle high-volume inbound calls for the Walmart US market at ibex Global, keeping to strict international SLAs while resolving escalations around online orders, tracking, refunds, and account queries.

Before that, I coordinated the end-to-end order fulfillment pipeline at Asan Appliances—working with 3PL logistics partners and inventory managers to clear shipping delays and discrepancies.

I’ve also worked on real-time chat support and sales conversions at Streamers Clutch, answering product questions and using upselling to move prospective buyers forward.

Earlier, I ran outbound medical sales outreach at Guidance BPO, qualifying warm leads, handling pricing objections, and closing new client accounts.