Salaheddine Majjati
@salaheddinemajjati
Microsoft 365 IT Support Specialist with 4 years’ L1/L2 SaaS, Active Directory, and endpoint support.
MoroccoWhat I'm looking for
I’m a Microsoft 365 IT Support Specialist with 4 years of experience delivering L1/L2 support across SaaS applications, Microsoft and Google environments. I focus on fast incident resolution, clear user communication, and getting to the root cause through structured troubleshooting.
In my roles, I’ve handled Active Directory and Microsoft 365 support, including user accounts and permissions, Exchange support, and basic Intune work. I also support Google Workspace/Google Admin and Chromebook users, covering access, device setup, and configuration issues.
I bring strong application and communication support skills, troubleshooting SaaS issues like broken workflows and application errors while also supporting VoIP systems (Cisco CUCM/UCCX and Mitel). I work closely with internal teams to reproduce problems, escalate complex cases, and improve documentation through knowledge base contributions.
Experience
Work history, roles, and key accomplishments
Service Desk Analyst
TELUS Digital
Aug 2024 - Present (1 year 9 months)
Handled end-to-end ticket resolution across user, application, and workplace tool issues, following incidents through to resolution. Supported Google Workspace via Google Admin and Chromebook users, escalating complex cases and coordinating with internal teams.
Application Support Analyst
Petit Forestier Digital Services
Jul 2023 - Aug 2024 (1 year 1 month)
Provided application support for internal and SaaS tools by investigating access problems, broken workflows, and application errors. Tracked, reproduced, and resolved incidents while managing user accounts and permissions in Active Directory.
IT Support Agent
Econocom
Feb 2021 - Jul 2023 (2 years 5 months)
Delivered L1/L2 support for Microsoft 365, Active Directory, and endpoint environments, resolving incidents from creation through escalation and closure. Supported VoIP systems (Cisco CUCM/UCCX and Mitel), performed basic SCCM administration and log-based troubleshooting, and contributed to internal documentation.
Education
Degrees, certifications, and relevant coursework
Superior School of Technology (ESTO)
University Diploma of Technology, Computer Science
2017 - 2019
Completed a University Diploma of Technology in Computer Science at ESTO from 2017 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
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