Open to opportunities

Laharnie Sunga

@laharniesunga

Message

Dedicated hospitality professional with extensive customer service experience.

Canada

Message

What I'm looking for

I seek a role that enhances my skills and allows for personal growth.

I am a passionate hospitality professional with a Bachelor of Science in Hotel and Restaurant Management from Holy Angel University. My journey in the hospitality industry has equipped me with exceptional interpersonal skills and a deep understanding of customer service. I have consistently demonstrated my ability to provide outstanding guest experiences, which has been recognized through various achievements, including being awarded as one of the Top Marketing Assistants for two consecutive years.

Currently, I am working as a Bank Teller Operations at Tim Hortons, where I thrive in a fast-paced environment, ensuring that every guest receives the highest level of service. My commitment to excellence is reflected in my record of no client complaints over more than eight years in the industry. I am eager to continue growing my skills and contributing positively to the organizations I work with.

Experience

Work history, roles, and key accomplishments

Current

Bank Teller Operations

Current

Tim Hortons

Oct 2023 - Present (1 year 8 months)

Consistently providing exceptional guest experience in a fast-paced environment. Demonstrated ability to multi-task and communicate effectively with team members, contributing positively to customer satisfaction.

Customer Service Teamwork Communication

Marketing Assistant

BDO Unibank

Mar 2017 - Jul 2024 (7 years 4 months)

Assisted clients in opening bank accounts and provided information on various banking products. Recognized for outstanding performance with no client complaints over 8 years.

Marketing Account Management Product Knowledge Customer Satisfaction

Customer Service Associate

BDO Unibank

Sep 2015 - Mar 2017 (1 year 6 months)

Assisted clients with transactions and inquiries, providing information on loans and investments. Trained in bank systems and security features, ensuring a high level of customer service.

Customer Service Banking Operations Loan Processing Training Systems

Education

Degrees, certifications, and relevant coursework

Holy Angel University

Bachelor of Science, Hotel and Restaurant Management

2011 - 2015

Activities and societies: Circle of Excellence - Top Marketing Assistant

Being exposed to the Hospitality Industry specialized in Hotel and Restaurant Management allows me to fully immerse in daily work as I develop interpersonal skills dealing with various types of guests. This experience is consistently refreshed through travel to experience different environments and cultures.