Ladejobi Adebola

I’m an Executive Assistant and Operations Professional with 3+ years of experience supporting administrative operations, stakeholder communications, scheduling, documentation management, and cross-functional coordination in remote environments. I’m known for managing competing priorities, coordinating across multiple time zones, and maintaining confidential information with precision and discretion.

In my current role as Helpdesk & Administrative Support Officer at Iconic Open University, I process and track 200+ student admission applications, coordinate virtual test scheduling for 20+ students across time zones, and maintain accurate student records and correspondence logs in Google Sheets. I also support finance workflows by reviewing and approving Payment Request Forms and submitting administrative financial reports.

Previously at iSON Xperiences (M-KOPA Support), I processed 1,000+ Freshdesk support tickets over 7 months while maintaining SLA compliance. I documented customer issues clearly, escalated complex cases with full context, and supported high-volume chat and email support with consistent professional response standards.

I bring both operational discipline and leadership experience from Rotaract governance, including Club Secretary, Vice President, Immediate Past President, and Board Member. I also build practical systems—such as an executive travel & expense management tracker in Google Sheets—and use AI productivity tools (Claude, Gemini, Perplexity) daily to speed up research, drafting, and workflow automation.