McKenzie Ritter
@mckenzieritter
IT professional with proven experience in customer service and management.
What I'm looking for
I am an IT professional with a strong background in customer service and technical support. My experience as a Level Two IT Technician at Center Grove School Corporation has equipped me with the skills to manage work orders efficiently, interact directly with users, and maintain an organized inventory of devices. I pride myself on my ability to troubleshoot effectively and collaborate with my team to ensure that all tasks are completed promptly.
Prior to my role in IT, I honed my customer service skills in various positions, including as a Pick-Up Director at Meijer and a Manager at Subway. These experiences taught me the importance of effective communication and responsiveness to customer needs. I am passionate about continuous learning and self-improvement, which drives my desire to seek new opportunities in the IT field.
Experience
Work history, roles, and key accomplishments
Level Two IT Technician
Center Grove School Corporation
Apr 2021 - Present (4 years 4 months)
Provided technical support to users, resolving work orders related to device issues. Managed device inventory and collaborated with other technicians to ensure timely completion of tasks.
Pick-Up Director
Meijer
Mar 2020 - Apr 2021 (1 year 1 month)
Managed multiple grocery orders, ensuring accurate and timely fulfillment for customers. Handled customer inquiries and resolved order-related issues efficiently.
Manager
Subway
Feb 2017 - Jun 2018 (1 year 4 months)
Assisted customers with their orders and managed cash transactions. Responsible for closing the store and conducting inventory counts.
Education
Degrees, certifications, and relevant coursework
Purdue University Global
Bachelors in Cyber Security, Cyber Security
2020 - 2021
Began studies in June 2020 with 6 starting credits from IUPUI. Completed the program in December 2021, earning a Bachelor's degree in Cyber Security.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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