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McKenzie Ritter

@mckenzieritter

IT professional with proven experience in customer service and management.

United States
Message

What I'm looking for

I am looking for a role that values customer service and offers growth opportunities in IT.

I am an IT professional with a strong background in customer service and technical support. My experience as a Level Two IT Technician at Center Grove School Corporation has equipped me with the skills to manage work orders efficiently, interact directly with users, and maintain an organized inventory of devices. I pride myself on my ability to troubleshoot effectively and collaborate with my team to ensure that all tasks are completed promptly.

Prior to my role in IT, I honed my customer service skills in various positions, including as a Pick-Up Director at Meijer and a Manager at Subway. These experiences taught me the importance of effective communication and responsiveness to customer needs. I am passionate about continuous learning and self-improvement, which drives my desire to seek new opportunities in the IT field.

Experience

Work history, roles, and key accomplishments

CC
Current

Level Two IT Technician

Center Grove School Corporation

Apr 2021 - Present (4 years 4 months)

Provided technical support to users, resolving work orders related to device issues. Managed device inventory and collaborated with other technicians to ensure timely completion of tasks.

Education

Degrees, certifications, and relevant coursework

Purdue University Global logoPG

Purdue University Global

Bachelors in Cyber Security, Cyber Security

2020 - 2021

Began studies in June 2020 with 6 starting credits from IUPUI. Completed the program in December 2021, earning a Bachelor's degree in Cyber Security.

Tech stack

Software and tools used professionally

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McKenzie Ritter - Level Two IT Technician - Center Grove School Corporation | Himalayas