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Labhesh Dharmik

@labheshdharmik

Customer Success Executive at Xobin Technologies Pvt Ltd managing 121 global accounts and reducing customer churn by 50%.

India

Message

What I'm looking for

I’m preparing to grow into Enterprise Customer Success Manager and Implementation Consultant roles.

At Xobin Technologies Pvt Ltd, I manage a global portfolio of 121 client accounts across APAC and the Middle East, valued at over Rs. 1.5 crore. I’m the primary point of contact for several enterprise relationships.

I reduced customer churn by 50% and achieved an 80% renewal rate through proactive account health monitoring, product adoption, and timely issue resolution. My work spans the end-to-end customer success cycle, including SaaS onboarding, query resolution, invoicing, and upselling and cross-selling.

I collaborate with Product, Sales, and Support using Agile methodology, Jira, and GitLab to resolve client issues and share feedback. I’m preparing to grow into Enterprise Customer Success Manager and Implementation Consultant roles.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Executive

Current

Xobin Technologies Pvt Ltd

Aug 2025 - Present (1 year 2 months)

Manage a global portfolio of 121 clients across APAC and the Middle East, reducing churn by 50% and achieving an 80% renewal rate. Own end-to-end CSM cycle including onboarding, adoption, invoicing, and upselling.

Customer Success Account Management SaaS Onboarding Product Adoption Upselling Cross Selling Churn Reduction Renewal Management Stakeholder Engagement Agile Jira Gitlab Customer Survey Campaigns Invoice Generation

Customer Success Intern

Xobin Technologies Pvt Ltd

Feb 2025 - Aug 2025 (6 months)

Supported onboarding and product adoption initiatives for new SaaS clients. Assisted with CRM data management and day-to-day customer query resolution.

SaaS Onboarding Product Adoption CRM Customer Support Query Resolution