Looking for a job

Nandan Gureja

@nandangureja

Message

I grow enterprise SaaS adoption, retention, and renewals through proactive customer success.

India

Message

What I'm looking for

I'm looking to contribute to Customer Success or Account Management roles where I can build strong customer relationships, use CRM expertise, prevent churn, and drive retention and revenue growth.

At TermScout, I manage 40+ enterprise accounts across the US, driving renewals, upsell opportunities, onboarding, adoption, and account-health tracking. I also partner with Product and Engineering to shape new platform features through customer feedback and usage insights.

Previously at Salesforce Revenue Cloud, I managed 40+ enterprise relationships across EMEA and the US, reduced recurring issues by 20%, and sustained 4.5+ CSAT. I led Severity 1 incident coordination, resolved complex cases in under seven days on average, and helped prevent churn through proactive communication and cross-functional escalation management.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Termscout

Jul 2026 - Present (2 months)

Managing a portfolio of 40+ enterprise accounts across the US region, driving renewals, upsell, and cross-sell opportunities. Leading customer enablement sessions and product demos to support onboarding and adoption.

Customer Success Account Management Renewals Upselling Cross Selling Onboarding Customer Enablement Proactive Outreach Product Feedback

Customer Success Engineer

Salesforce

Feb 2024 - Mar 2026 (2 years 1 month)

Managed 40+ enterprise accounts across support tickets, live chats, and calls, guiding clients on Revenue Cloud best practices and implementation workflows. Owned end-to-end escalations for at-risk accounts and coordinated Severity 1 incidents, reducing recurring issues by 20% and sustaining 4.5+ CSAT.