Looking for a growth-driven role in Customer Success with global client ownership.
Looking for a job
Jahnwi Ranjit
@jahnwiranjit
Customer Success Manager| SaaS & CRM expert | Global accounts | Retention & Onboarding
IndiaWhat I'm looking for
Customer Success professional with 5+ years of experience predominantly in SaaS. Managed global enterprise accounts (US, EMEA, APAC) and drove 20% revenue growth through upselling. Skilled in HubSpot, Salesforce, and Zoho. Focused on onboarding, retention, and adoption through strategic engagement and cross-functional collaboration.
Experience
Work history, roles, and key accomplishments
Current
Customer Success Executive
Zuper
Jul 2024 - Present (1 year 11 months)
Customer Success professional with 5+ years of experience in SaaS and supply chain. Managed global enterprise accounts (US, EMEA, APAC) and drove 20% revenue growth through upselling. Skilled in HubSpot, Salesforce, and Zoho. Focused on onboarding, retention, and adoption through strategic engagement and cross-functional collaboration.
Senior Customer Success Associate
Mojro Technologies Pvt. Ltd.
Mar 2022 - Jun 2024 (2 years 3 months)
At Mojro, I managed enterprise clients in the supply chain sector, achieving a 95% retention rate. I optimized onboarding processes, reducing time by 30%, and led training initiatives that cut support tickets by 25%. My efforts boosted product adoption by 20% and enhanced customer satisfaction through strategic engagement and issue resolution.
At NatWest, I delivered 100+ training sessions, reducing product-related support tickets by 25%. I improved product adoption by 20% through tailored strategies and handled escalations with a 93% average CSAT. I also mentored new hires, supported data audits, and contributed to creating tools that enhanced transparency and operational efficiency.
Education
Degrees, certifications, and relevant coursework
SRM Institute of Science & Technology
Bachelor of Business Administration, Management
2016 - 2019
Grade: 8.69
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
1300k-1500k USD
Social media
Job categories
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