KBKymm Burns
@kymmburns
Friendly customer service professional with strong telesales experience.
United KingdomWhat I'm looking for
As a hardworking and bubbly individual, I am eager to resume my professional career after dedicating time to raising my family. I possess excellent telephone manners and strong organizational skills, which have been honed through various roles in customer service, reception duties, and telesales.
In my most recent position as a Telemarketing Executive, I successfully called potential customers, arranged appointments, and worked towards sales targets while maintaining a high level of customer satisfaction. My previous experience as a Telesales Advisor has equipped me with the ability to handle high call volumes, defuse customer complaints, and effectively promote products and services tailored to customer needs.
I am passionate about delivering exceptional service and thrive in team environments while also being able to take initiative when needed. I look forward to bringing my skills and positive attitude to a new role.
Experience
Work history, roles, and key accomplishments
Telemarketing Executive
Mark Murphy-Edinburgh
Sep 2024 - Nov 2025 (1 year 2 months)
Called potential customers and arranged appointments for new business. Liaised with sales representatives daily and completed daily diaries while working toward sales targets.
Telesales Advisor
Campbell Brothers-Edinburgh
Jan 2018 - Dec 2019 (1 year 11 months)
Answered a high volume of incoming calls and made over 100 outgoing calls daily. Dealt with customer queries regarding new accounts and pricing, and worked towards sales targets.
Trainee Hairdresser
Edinburgh College-Edinburgh
Jan 2017 - Dec 2018 (1 year 11 months)
Learned all aspects of the hairdressing industry, completing both written and practical exams. Dealt with paying clients in a salon environment, handling cash and demonstrating product knowledge.
Beauty Salon Receptionist
Luscious Beauty Studio-Penicuik
Jan 2016 - Dec 2017 (1 year 11 months)
Booked appointments for clients over the phone and face to face, and politely assisted customers in person and via telephone. Managed all front desk tasks, including maintaining client records and processing payments.
Telesales Advisor
JB Foods-Edinburgh
Oct 2007 - Dec 2012 (5 years 2 months)
Answered a high volume of phone calls and email inquiries, and worked towards sales targets. Maintained friendly and professional customer interactions while offering product samples and answering questions.
Education
Degrees, certifications, and relevant coursework
Penicuik High School
GCSE or equivalent, General Studies
1995 - 2000
Completed secondary education with qualifications in key subjects. Developed foundational knowledge and skills across various disciplines.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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