Kyli Mender
@kylimender
Detail-oriented healthcare professional with 7+ years of Epic experience.
United StatesWhat I'm looking for
As a dedicated healthcare professional with over seven years of experience in Epic systems, I have honed my skills in patient support, documentation processing, and insurance coordination. My journey in the healthcare sector has equipped me with the ability to resolve complex issues while managing high volumes of sensitive data, ensuring a smooth workflow in fast-paced clinical environments.
Currently, I am pursuing a Medical Coding certification to further enhance my skills in the healthcare revenue cycle. My role as a Portal Service Desk Agent at Nordic Consulting has allowed me to provide exceptional administrative and operational support, ensuring that patient needs are met promptly. I take pride in my strong communication and problem-solving abilities, which have been instrumental in maintaining high levels of customer satisfaction.
Experience
Work history, roles, and key accomplishments
Portal Service Desk Agent
Nordic Consulting
Jul 2022 - Present (3 years 1 month)
Provided administrative and operational support by troubleshooting MyChart issues and ensuring patients' needs were resolved promptly. Managed time-sensitive tasks like appointment cancellations and rescheduling while maintaining high levels of customer satisfaction.
Document Processing Specialist
Unity Point Health – Meriter
Oct 2021 - Jul 2022 (9 months)
Prepared, scanned, and verified medical documents for Epic integration, ensuring data accuracy and regulatory compliance. Supported operational workflows by processing high volumes of sensitive information with attention to detail.
Specimen Receiving and Control Technician
UW Health
Oct 2020 - Oct 2021 (1 year)
Processed and labeled specimens in Epic, maintaining strict adherence to protocols. Trained and mentored new hires in proper specimen handling, demonstrating leadership and communication skills.
Senior Laboratory Order Associate
Exact Sciences
May 2019 - Sep 2020 (1 year 4 months)
Managed patient orders along with providing insurance details for Cologuard testing in Epic with high accuracy. Promoted to train new associates, balancing increased workloads with leadership responsibilities.
Loan Counselor
Ascendium
Oct 2018 - May 2019 (7 months)
Provided administrative and customer support by assisting students with past-due loans and payment solutions. Demonstrated strong communication and problem-solving skills in a customer service environment.
Education
Degrees, certifications, and relevant coursework
Madison College
Medical Coding Program, Medical Coding
Currently enrolled in the Medical Coding Program, with an anticipated graduation in December 2025. This program is designed to enhance healthcare revenue cycle skills.
Marshall High School
High School Diploma, General Studies
Completed high school education at Marshall High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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