Ashley Wright
@ashleywright
Dependable customer service representative with healthcare experience.
United StatesWhat I'm looking for
I am a dedicated Patient Service Representative with over 5 years of experience in healthcare and customer support environments. My journey in this field has equipped me with the skills to effectively communicate with patients and healthcare professionals, ensuring a smooth interaction and exceptional service delivery.
Currently, I work at Advocate Aurora Health, where I manage patient records, schedule appointments, and assist with insurance verifications. My role involves not only meeting productivity and quality standards but also advocating for patients by informing them about their coverage requirements. I am passionate about leveraging my skills in healthcare software and administrative tasks to enhance patient experiences.
Experience
Work history, roles, and key accomplishments
Patient Service Representative
Advocate Aurora Health
Apr 2024 - Present (1 year 2 months)
Scheduled return appointments and updated patient records. Assisted with processing insurance verifications and informed patients of coverage requirements.
Billing Follow-up Representative
Northwestern Medical Group
Aug 2021 - Dec 2023 (2 years 4 months)
Conducted thorough follow-up on outstanding insurance and patient accounts to ensure timely reimbursement and reduce accounts receivable days. Investigated and resolved denied or delayed claims by working with insurance carriers, submitting appeals, and verifying coding and billing accuracy.
Call Center Specialist
Northwestern Medical Group
Oct 2020 - Aug 2021 (10 months)
Handled a high volume of inbound and/or outbound calls in a timely manner. Escalated complex or unresolved issues to the appropriate departments and documented patient interactions.
Education
Degrees, certifications, and relevant coursework
Bogan High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills across various subjects. Focused on general studies to prepare for future career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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