At Kaiser Permanente, I investigate high-priority customer complaints and account concerns by reviewing records, billing information, and supporting documentation. I prepare clear case notes and written responses, and work with internal teams to resolve complex matters while following HIPAA requirements.
Previously, I supported revenue cycle operations at Health Connector and provided Epic application and workflow support at Experis. Across these roles, I researched account and workflow issues, documented findings, and coordinated with teams to resolve customer and user concerns.
