Shirley Bennett

Collaborated with cross-functional teams to resolve payment discrepancies and issues in a timely manner. Developed and implemented efficient payment processing procedures, resulting in improved productivity and reduced customer complaints.

Integrated various systems to ensure smooth workflow and data exchange, utilizing troubleshooting skills to resolve technical issues. Provided user training on new software applications and configured settings to optimize performance, applying Epic Systems knowledge to streamline EHR management.

Managed patient scheduling and registration, including pediatric specialties, over the phone and for follow-up visits. Handled incoming calls, transcribed orders, and performed insurance verification using Epic EMR systems.

Welcomed, registered, and scheduled patient visits in a clinic setting, performing insurance verification. Managed incoming calls and emails, utilizing Athena EMR systems for patient records.

Provided exceptional customer service while handling high-volume calls, making appointments, and directing inquiries to appropriate departments. Managed billing, verified insurance, and handled clinic and hospital accounts for outpatient services.

Currently pursuing a Bachelor of Science in Healthcare Administration and Management. This program focuses on the administrative and managerial aspects of healthcare, preparing students for leadership roles in the industry.

Completed high school education, earning a diploma. The curriculum provided a foundational understanding across various subjects.