Johnnesha Miller
@johnneshamiller
Experienced service representative passionate about patient support and care.
What I'm looking for
I am an experienced and dependable professional with a strong background in customer service and administrative processes, particularly in healthcare settings. My journey began at Regional One Health, where I excelled as a Patient Access Representative, assisting patients during check-in and check-out, and ensuring accurate insurance verification. My ability to handle high volumes of calls and collaborate effectively with clinical teams has been recognized as a key asset in delivering exceptional patient care.
Following my time at Regional One Health, I took on the role of Lead Server at Olive Garden, where I honed my leadership skills by supervising staff and enhancing customer loyalty through effective issue resolution. Currently, I serve as a Service Center Representative at Methodist Le Bonheur Healthcare, where I maintain high service standards while responding to inquiries from patients and vendors. My commitment to patient-focused support and attention to detail has been instrumental in fostering strong relationships across departments.
Experience
Work history, roles, and key accomplishments
Service Center Representative
Methodist Le Bonheur Healthcare
Apr 2021 - Apr 2024 (3 years)
Responded to inquiries from patients, employees, and vendors via phone and email, maintaining high service standards and HIPAA compliance. Accurately documented and routed service requests using internal systems, maintaining relationships with internal teams for smooth resolution.
Lead Server
Olive Garden Italian Restaurant
Apr 2019 - Mar 2021 (1 year 11 months)
Supervised and empowered staff to achieve revenue and customer service goals through team leadership and training. Ensured compliance with food safety and sanitation standards, managing inventory and supply orders.
Patient Access Representative
Regional One Health
Aug 2015 - Mar 2019 (3 years 7 months)
Greeted and assisted patients during check-in and check-out processes, verifying insurance and personal information. Handled high volumes of inbound calls, scheduling appointments, and addressing patient inquiries while maintaining HIPAA compliance.
Education
Degrees, certifications, and relevant coursework
Colorado Technical University
Bachelor of Business Administration, Business Administration
Grade: 3.1 GPA
Completed a Bachelor of Business Administration program. Coursework covered core business principles, management strategies, and administrative practices.
Overton High School
High School Diploma, General Studies
Earned a High School Diploma. Completed a standard curriculum providing a foundation in core academic subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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