Johnnesha MillerJM
Open to opportunities

Johnnesha Miller

@johnneshamiller

Experienced service representative passionate about patient support and care.

United States

What I'm looking for

I am looking for a role in a supportive healthcare environment where I can leverage my customer service skills and contribute to patient care.

I am an experienced and dependable professional with a strong background in customer service and administrative processes, particularly in healthcare settings. My journey began at Regional One Health, where I excelled as a Patient Access Representative, assisting patients during check-in and check-out, and ensuring accurate insurance verification. My ability to handle high volumes of calls and collaborate effectively with clinical teams has been recognized as a key asset in delivering exceptional patient care.

Following my time at Regional One Health, I took on the role of Lead Server at Olive Garden, where I honed my leadership skills by supervising staff and enhancing customer loyalty through effective issue resolution. Currently, I serve as a Service Center Representative at Methodist Le Bonheur Healthcare, where I maintain high service standards while responding to inquiries from patients and vendors. My commitment to patient-focused support and attention to detail has been instrumental in fostering strong relationships across departments.

Experience

Work history, roles, and key accomplishments

MH

Service Center Representative

Methodist Le Bonheur Healthcare

Apr 2021 - Apr 2024 (3 years)

Responded to inquiries from patients, employees, and vendors via phone and email, maintaining high service standards and HIPAA compliance. Accurately documented and routed service requests using internal systems, maintaining relationships with internal teams for smooth resolution.

RH

Patient Access Representative

Regional One Health

Aug 2015 - Mar 2019 (3 years 7 months)

Greeted and assisted patients during check-in and check-out processes, verifying insurance and personal information. Handled high volumes of inbound calls, scheduling appointments, and addressing patient inquiries while maintaining HIPAA compliance.

Education

Degrees, certifications, and relevant coursework

CU

Colorado Technical University

Bachelor of Business Administration, Business Administration

0

Grade: 3.1 GPA

Completed a Bachelor of Business Administration program. Coursework covered core business principles, management strategies, and administrative practices.

OS

Overton High School

High School Diploma, General Studies

0

Earned a High School Diploma. Completed a standard curriculum providing a foundation in core academic subjects.

Tech stack

Software and tools used professionally

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Johnnesha Miller - Service Center Representative - Methodist Le Bonheur Healthcare | Himalayas