Cassaundra Cope

I am a dedicated manager with extensive experience in the restaurant industry, currently overseeing daily operations at Charlies Family Grill. My role involves managing scheduling, inventory, and ensuring exceptional customer service. I take pride in maintaining high standards of quality control, which has significantly contributed to customer satisfaction and loyalty.

In addition to operational management, I have a strong focus on team development. I mentor and coach employees, helping them to enhance their skills and advance within the organization. My experience in resolving customer complaints and issues has equipped me with the ability to maintain a positive brand image while ensuring customer satisfaction.

Currently, I am pursuing an Associate's Degree in Medical Billing and Coding, which complements my background in customer service and management. I am eager to leverage my skills in a new role that allows me to further develop my career.