Open to opportunities

Kylie Harp

@kylieharp

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Customer-focused operations and sales professional driving efficient fulfillment and growth.

United States

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What I'm looking for

I seek a role where I lead operations or customer-facing teams, optimize processes, hit measurable KPIs, and grow professionally in a collaborative culture.

I am a customer-focused operations and sales professional with experience leading teams in retail, fulfillment, and client acquisition. I bring hands-on expertise in dispatch and store operations, paired with a track record of hitting KPIs and improving processes.

At Beginning Boutique I lead dispatch operations, maintain packing station stock levels, manage shipping in Peoplevox, and ensure team adherence to safety and process standards. I routinely monitor KPIs and handle complex order issues including fraud and stock-related problems.

In retail leadership roles I directed customer experiences, coached teams, ran opening/closing duties, created social content for Instagram and TikTok, and hosted private events to boost engagement. As an SDR at Karat Financial I executed multi-channel outreach, managed pipelines in Salesforce/Notion/Google Sheets, onboarded creators, and mentored colleagues.

I hold a BA in Liberal Arts and Sciences (Social Science) and an AA in Behavioral & Organizational Social Science, and I was awarded Magna Cum Laude honors. I’m committed to delivering operational excellence, strong customer experiences, and measurable sales results.

Experience

Work history, roles, and key accomplishments

Current

Dispatch Lead

Current

Beginning Boutique

Jan 2025 - Present (11 months)

Lead dispatch operations, ensured timely order fulfillment in Peoplevox, maintained packing station inventory, and enforced safety and procedure compliance while tracking team KPIs.

order fulfillment Peoplevox Inventory Management KPI Tracking Slack Email Communication Safety Compliance

Candle Bar Leader

Candle Bar Carlsbad

Jan 2024 - Oct 2024 (9 months)

Managed in-store candle-making operations, coached staff with weekly logs, created social media content, ran openings/closings, and boosted sales through customer engagement and hosting private events.

Customer Service Event Hosting

Sales Development Representative

Karat Financial

Oct 2021 - Nov 2022 (1 year 1 month)

Executed multichannel outreach to recruit creators, maintained CRM pipelines, achieved monthly onboarding quotas, and mentored SDRs while tracking experiment outcomes to improve outreach.

Cold Outreach Salesforce CRM Management Lead Generation Onboarding Google Sheets Notion Mentoring

Customer Service Representative

GP Specialists / CooperVision

Oct 2020 - May 2021 (7 months)

Supported Quality Management System efforts, logged customer complaints per QA/regulatory guidelines, processed orders and returns, handled inbound calls/emails, and tracked product movements.

Customer Service Quality Management Systems Complaint Handling WDS Anzio Lite Order Processing Returns Regulatory Compliance

Store Supervisor

Casper

Jan 2020 - Jul 2020 (6 months)

Supervised store operations, opened/closed location, managed inventory and promotions aligned with corporate directives, used Salesforce for CRM outreach, and reported daily traffic and sales metrics.

Store Management Inventory Management Salesforce Customer Acquisition Reporting Promotion