Open to opportunities

Kyle Suzara

@kylesuzara

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Underwriting manager and recruitment specialist focused on process and quality.

Philippines

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What I'm looking for

I seek a role focused on process optimization, team leadership, QA, and recruitment where I can improve workflows and mentor teams.

I am an underwriting manager and recruitment specialist with 7+ years' experience in remote and in-office roles, skilled at optimizing processes, ensuring compliance, and improving client experience. I have led teams, created SOPs, and implemented training that improved underwriter performance and operational efficiency.

My background includes end-to-end recruitment, candidate screening, and developing training materials, as well as hands-on customer support leadership across chat, email, and social channels. I have been promoted into lead and SME roles where I mentored agents, ran calibrations, and produced actionable QA reports.

I am proficient with Zendesk, HubSpot CRM, iCIMS, G-Suite, Microsoft Office, and Slack, and I bring a practical, improvement-oriented approach to process optimization, compliance, and team development.

Experience

Work history, roles, and key accomplishments

Current

Underwriting Manager

Current

Pacific Debt Relief

Jan 2023 - Present (2 years 9 months)

Managed underwriting for deals ensuring accuracy and compliance, oversaw team performance to maintain quality and efficiency, and created SOPs and training materials that improved onboarding and process consistency.

Underwriting & Compliance SOP Development Team Leadership Process Improvement Zendesk G Suite Quality Assurance

Current

Lead Recruitment Specialist

Current

TalentPop

Jan 2021 - Present (4 years 9 months)

Vetted and processed applicants, conducted interviews and evaluations to select top talent, and developed recruitment training materials while coordinating regular alignment with hiring managers.

Recruitment Interviewing Training Development HubSpot

Project Manager - Recruitment

Breton Avenir Construction and Energytech NJ

Jan 2019 - Jan 2020 (1 year)

Assisted the company president with administrative and operational tasks, managed contractor outreach, supplier coordination, appointment scheduling, and supported recruitment activities.

Project Coordination Recruitment Scheduling Administrative Support Communication

Partner Business Development Specialist

Tripaneer

Jan 2018 - Jan 2020 (2 years)

Conducted cold outreach and managed full sales process for partner leads, addressed organizers' concerns and developed email templates that improved conversion rates.

Business Development Cold Calling Sales Process HubSpot Client Relations

Staffing Specialist

Appen Butler-Hill

Jan 2017 - Dec 2017 (11 months)

Sourced and processed candidates across Europe and Africa using iCIMS and LinkedIn, administered online exams, managed job postings, and compiled recruitment reports to support hiring needs.

Sourcing LinkedIn Recruiter Exam Administration

QA Analyst

VXIGlobal Holdings

Jan 2016 - Dec 2017 (1 year 11 months)

Performed quality assurance evaluations, led team calibrations and training sessions, and produced weekly trend reports with actionable insights to improve team performance.

Quality Assurance Performance Calibration Reporting Performance Analysis Trend Analysis Process Improvement

Chat/Email Associate

VXIGlobal Holdings

Jan 2016 - Dec 2016 (11 months)

Delivered chat and email support handling customer adjustments and inquiries, contributing to timely resolutions and improved customer satisfaction.

Chat Support Email Support Customer Service Zendesk Communication

Customer Support Specialist

BarkBox Inc

Jan 2019 - Present (6 years 9 months)

Provided multi-channel customer support and managed refunds, account setups, terminations, and escalations; promoted to Assistant Team Lead/SME and mentored agents to improve CSAT and resolution times.

Customer Support Zendesk Escalation Management Mentoring G Suite Chat Support Email Support

Education

Degrees, certifications, and relevant coursework

Ateneo de Davao University

Bachelor of Science, Human Resource Management

2012 - 2017

Activities and societies: Member, Ateneo Football Varsity (2012-2015); Member, AHRMS (Association of Human Resource Management Students)

Completed a Bachelor of Science in Human Resource Management, participated in varsity football and the AHRMS student association, and developed HR and recruitment skills.