EAEliza Andaya
@elizaandaya
Dynamic professional with a passion for customer service excellence.
PhilippinesWhat I'm looking for
As a results-oriented professional, I have a proven track record of delivering exceptional customer service and driving quality improvement initiatives. My experience spans various roles, including Onboarding Manager and Quality Analyst, where I successfully onboarded new clients, managed order processing, and ensured compliance with quality standards. I thrive in fast-paced environments and excel at collaborating with cross-functional teams to achieve organizational objectives.
Throughout my career, I have actively sourced and pursued new business opportunities through social media outreach and other channels. My commitment to exceeding expectations has allowed me to resolve back-end issues, conduct audits, and provide constructive feedback to improve team performance. I am eager to leverage my expertise and passion for excellence in a challenging role that contributes to both business success and personal growth.
Experience
Work history, roles, and key accomplishments
Quality Analyst
TASKUS
Jan 2024 - Jun 2024 (5 months)
Ensured quality of work and compliance to processes by conducting daily audits and analyzing team performance. Resolved back-end issues and escalated quality concerns, while conducting regular calibration sessions and providing feedback.
Customer Service Representative
TASKUS
Aug 2022 - Jan 2024 (1 year 5 months)
Handled and solved incoming or outgoing customer inquiries through various support channels such as voice, email, chat, social, asynchronous messaging, in-app, and SMS text.
Human Resource Intern Recruiter
SIDC
Aug 2023 - Dec 2023 (4 months)
Sourced and identified talent through various channels. Assisted in developing job descriptions and posting job openings. Screened resumes and conducted interviews with candidates, making recommendations to hiring managers.
Onboarding Manager
WEFULFIL DROPSHIPPING
Jun 2024 - Nov 2023 (-1 years 5 months)
Successfully onboarded and supported new clients, managed order processing, and proactively communicated with clients via various channels. Actively sourced and pursued new business opportunities through social media outreach and other channels.
Customer Service Representative
ALORICA
May 2021 - Feb 2022 (9 months)
Handled and solved incoming or outgoing customer inquiries through various support channels such as voice, email, chat, social, asynchronous messaging, in-app, and SMS text.
Education
Degrees, certifications, and relevant coursework
BUBatangas State University
Bachelor of Science, Psychology
2020 - 2024
Ensured quality of work and compliance to processes by conducting daily audits and analyzing team performance. Resolved back-end issues and escalated quality concerns. Conducted regular calibration sessions and provided feedback to improve team performance.
Alitagtag Senior High School
Humanities and Social Sciences
2018 - 2020
Handled and solved incoming or outgoing customer inquiries through various support channels such as voice, email, chat, social, asynchronous messaging, in-app, and SMS text.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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