Kyle Ming
@kyleming
Service-focused hospitality professional with 5+ years in luxury hotels, lounges, and F&B operations.
What I'm looking for
I am a dedicated hospitality professional with over five years of experience serving guests in luxury hotel and lounge environments across the UAE. I specialize in guest relations, concierge services, and food & beverage operations, consistently managing complex requests and ensuring customer satisfaction.
My roles have included VIP lounge concierge, guest service attendant, and waiter at high-end properties where I coordinated reservations, handled billing, prepared beverages, and maintained service and cleanliness standards. I hold a degree in Tourism Management and a certification in restaurant management.
I bring a multilingual advantage (Burmese native, fluent English, intermediate Mandarin), a customer-first ethos, and demonstrated ability to work in fast-paced, high-expectation settings to enhance guest experience and operational reliability.
Experience
Work history, roles, and key accomplishments
VIP Lounge Concierge
Majid Al Futtaim Properties
Aug 2024 - Mar 2025 (7 months)
Managed VIP guest requests and inquiries efficiently and professionally, coordinated reservations and bookings to ensure high satisfaction for premium clientele.
Guest Service Attendant
One&Only Zabeel
Jan 2024 - Aug 2024 (7 months)
Prepared cocktails and coffees, managed beverage inventory, handled billing and resolved customer satisfaction issues to maintain service standards.
Waiter
Hilton Dubai Palm Jumeirah
May 2022 - Dec 2023 (1 year 7 months)
Served guests by taking orders, assisting customer needs, and maintaining restaurant and bar cleanliness to uphold service quality.
Education
Degrees, certifications, and relevant coursework
Yunnan Minzu University
Tourism Management
2018 - 2021
Completed a Tourism Management program focusing on hospitality and tourism operations from September 2018 to August 2021.
Myanmar Vocational Training School
Certification in Competency, Restaurant Management
Completed a Certification in Competency of Restaurant Management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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