Open to opportunities

Napunn Soontornruchi

@napunnsoontornruchi

Strategic Executive Assistant and operations specialist supporting C-suite leaders with discretion and workflow optimization.

Thailand

Message

What I'm looking for

I’m looking for a fast-paced, global remote role supporting C-suite leaders and stakeholders. I want to own complex calendars/travel, produce board-level reporting, and drive operational workflow improvements with discretion, reliability, and cross-cultural collaboration.

I’m a Strategic Executive Assistant and Operations Specialist with 11+ years of experience across luxury hospitality (5-star) and high-level executive support. I manage complex operations for C-Suite leaders, UHNW individuals, and international stakeholders—optimizing workflows, reducing scheduling conflicts by 30%, and delivering board-level reporting with total discretion.

I’m bilingual (English/Thai) with developing Spanish proficiency, and I bring a calm, high-stakes approach to conflict resolution, service recovery, and cross-cultural communication. From executive and personal assistant roles to Retail Operations Manager and Guest Service Supervisor/Agent, I’ve improved stakeholder alignment, coordinated pre-opening operations, strengthened tenant/customer experience, and tightened operational execution using Microsoft 365, Google Workspace, and core project management tools.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant

Current

Blue Canyon Country Club

Oct 2025 - Present (5 months)

Act as the primary gatekeeper and strategic partner to senior leadership, streamlining
executive priorities and improving time efficiency.
• Develop high-impact board-level reports and presentations to support critical decisionmaking processes.
• Orchestrate cross-departmental communication, successfully reducing project execution
delays through proactive follow-ups.

Coordination Meeting Minutes Minute Taking Calendar Management Travel Arrangements Documentation Confidentiality

Personal Assistant to General Manager

Blue Tree Phuket

Apr 2023 - Sep 2024 (1 year 5 months)

• Managed the General Manager’s complex calendar, international travel, and confidential
communications for seamless daily operations.
• Acted as a primary liaison between the GM, department heads, and external
stakeholders to drive strategic initiatives.
• Coordinated high-level internal meetings, prepared strategic reports, and ensured timely
follow-up on executive decisions.

Coordination Meeting Minutes Minute Taking Calendar Management Travel Arrangements Documentation Confidentiality

Retail Operations Manager

Blue Tree Phuket

Jun 2022 - Mar 2023 (9 months)

• Transformed tenant relations and customer experience strategies, leading to measurable
improvements in tenant retention.
• Optimized staff scheduling and leasing coordination, effectively reducing monthly
overtime costs.
• Spearheaded service recovery initiatives, resolving 30% more escalated complaints and
elevating overall guest satisfaction scores.

Coordination Meeting Minutes Minute Taking Calendar Management Travel Arrangements Documentation Confidentiality Tenant Relations Customer Support

Personal Assistant to Managing Director

Blue Tree Phuket

Oct 2020 - May 2022 (1 year 7 months)

• Provided 360-degree executive support, managing a high-volume calendar, complex
international travel, and strategic meeting agendas.
• Ensured clarity in board-level discussions by preparing precise strategic reports and
data-driven presentations.
• Served as the central point of contact for internal and external stakeholders, maintaining
professional rapport at all levels.

Coordination Meeting Minutes Minute Taking Calendar Management Travel Arrangements Documentation Confidentiality Tenant Relations Customer Support

Guest Service Supervisor

Aleenta Resort and Spa

Aug 2015 - Sep 2020 (5 years 1 month)

• Promoted through progressive roles due to exceptional performance in luxury service
delivery.
• Supervised front office operations for a 5-star boutique resort, ensuring all VIP protocols
were executed flawlessly.
• Managed luxury concierge services and guest relations, maintaining the highest
standards of the Small Luxury Hotels of the World (SLH) brand.

Travel Arrangements Documentation Confidentiality Customer Support Guest Service Guest Experience

Operations Coordinator

Aleenta Resort & Spa

Partnered with the Group GM to coordinate multi-property administrative tasks during a critical transition period, ensuring smooth execution of operational support activities.

Administrative Coordination Executive Support Project Coordination Confidentiality