Open to opportunities

Kyle Bruce

@kylebruce

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Customer support professional with strong problem-solving and communication skills.

United States

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What I'm looking for

I am seeking a role that values strong communication and problem-solving skills, with opportunities for growth and development in customer service.

I'm a dedicated customer support professional with a rich background in delivering exceptional service. My experience spans roles at Hulu and East Texas A&M University, where I honed my skills in troubleshooting, conflict resolution, and effective communication. I take pride in my ability to empathize with customers and resolve their issues efficiently.

At Hulu, I was recognized for my outstanding performance, scoring within the top 1% of my department in customer satisfaction. My role involved guiding users through technical challenges and ensuring a seamless streaming experience. Currently, I serve as a Member Service Representative at Planet Fitness, where I continue to leverage my customer service expertise to enhance member experiences and foster a welcoming environment.

Experience

Work history, roles, and key accomplishments

Current

Member Service Representative

Current

Planet Fitness

May 2025 - Present (3 months)

Welcomed members upon arrival and checked them into the database. Assisted and solved members' billing issues and account connectivity issues. Actively recruited new member sign-ups and member retention.

Customer Service Member Services Billing Support Account Management Sales Data Entry Conflict Resolution Communication

Student Worker @ IT Call Desk

East Texas A&M University

Jan 2023 - Present (2 years 7 months)

Provided customer support via walk-in service and call center for students, faculty, and staff. Assisted with troubleshooting technical issues and resolving support tickets in a timely manner. Gained hands-on experience with help desk systems and university IT protocols.

Customer Support Technical Troubleshooting Support Ticketing Systems Communication Problem Solving Customer Service Data Entry System Administration

Customer Support Agent

Hulu

Mar 2020 - Present (5 years 5 months)

Delivered real-time customer support via phone, chat, and email for Hulu streaming service users. Guided customers through troubleshooting steps for supported devices. Resolved billing issues, account access problems, and technical streaming concerns efficiently and empathetically.

Customer Support Troubleshooting Billing Account Management CRM Software Ticketing Systems Customer Satisfaction Communication Problem Solving Empathy

Education

Degrees, certifications, and relevant coursework

East Texas A&M University

Bachelor of General Studies, General Studies

2022 - 2024

Pursued a Bachelor of General Studies, gaining a broad interdisciplinary education. This degree enhanced my critical thinking and problem-solving abilities across various subjects.

Mississippi Gulf Coast Community College

Associate of Education, Education

2020 - 2022

Completed an Associate of Education degree, focusing on foundational educational principles and practices. This program prepared me for further studies in the field of education.