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Kyla AlbaKA
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Kyla Alba

@kylaalba

Back-office operations specialist at GLOBAL STRATEGIC BUSINESS PROCESS SOLUTIONS, processing 100+ payout requests daily and now supporting leasing operations.

Philippines
Message

At GLOBAL STRATEGIC BUSINESS PROCESS SOLUTIONS, I processed and approved 100+ payout requests daily, checking beneficiary details, payment instructions, and internal controls. I reviewed chargeback cases and supporting documents to identify discrepancies and potentially fraudulent transactions, and closed 95% of failed, delayed, or disputed payout cases during the first review.

In my current Leasing Coordinator role at GLOBAL STRATEGIC BUSINESS PROCESS SOLUTIONS, I assist with lease applications and rental documents, maintain tenant account information, and coordinate property viewings. I use Salesforce and Yardi to support accurate records and follow up on leasing requirements.

Experience

Work history, roles, and key accomplishments

GS

Client Support Specialist

Global Strategic Business Process Solutions

Apr 2024 - Mar 2026 (1 year 11 months)

Processed and approved 100+ payout requests daily, validated data against internal controls, and reviewed chargeback cases to identify discrepancies and fraudulent activity. Investigated failed or disputed payouts, closing 95% of cases on first review, and coordinated with onshore and offshore teams.

Education

Degrees, certifications, and relevant coursework

Carlos Hilado Memorial State University logoCU

Carlos Hilado Memorial State University

Bachelor of Elementary Education, Elementary Education

2019 - 2023

Grade: Dean's Lister

Pursued a Bachelor of Elementary Education, graduating with Dean's Lister honors and earning a Licensed Professional Teacher credential.

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