Open to opportunities

Leah Joy Pancho

@leahjoypancho

Message

I am a results-driven payments and onboarding specialist with CRM expertise.

Philippines

Message

What I'm looking for

I seek a mid-level payments or operations role where I can improve processes, ensure compliance, manage CRM data, and scale client onboarding in a fast-paced, metrics-driven team focused on customer satisfaction.

I am a results-oriented payments and client onboarding professional with 2+ years of experience delivering accurate transaction settlements and CRM data management. I consistently achieve 100% accuracy in transaction handling and client records while meeting SLA targets.

In previous roles I managed ₱2.6 million in daily transactions, reduced processing time by 20%, resolved discrepancies within 24 hours (improving turnaround by 30%), and onboarded 50+ client accounts daily with 95%+ satisfaction. I have maintained 1,000+ client records with zero data errors and passed compliance audits with no findings.

I work effectively with Salesforce, Amdocs, Asana, Monday.com and Google Workspace to streamline workflows, improve service adoption, and drive measurable process improvements. I am committed to delivering compliance-driven, efficient operations and helping teams scale onboarding and reconciliation processes.

Experience

Work history, roles, and key accomplishments

Settlement Officer

Pearlpay, Inc.

Mar 2025 - Aug 2025 (5 months)

Processed and reconciled daily transaction settlements with 100% accuracy and ensured regulatory compliance. Reduced processing time by 20% through workflow improvements and passed all internal audits with zero errors.

Compliance Workflow Optimization Internal Audit Excel Google Workspace

Payment Processing Analyst

Interaction Solutions Inc.

Oct 2023 - Feb 2025 (1 year 4 months)

Managed ₱2.6 million in daily financial transactions with zero processing delays and generated accurate financial reports to support decision-making. Resolved discrepancies within 24 hours, improving turnaround time by 30%.

Financial Reporting Payment Systems Data Auditing Excel Google Sheets SLA Management Transaction Monitoring

Client Relations Coordinator

Conduent Business Services Philippines, Inc.

Aug 2022 - Aug 2023 (1 year)

Onboarded and supported 50+ client accounts daily achieving 95%+ customer satisfaction and resolved 100% of escalated inquiries within SLA. Managed 1,000+ client records with zero data errors and developed engagement campaigns that increased service usage by 20%.

Onboarding CRM Management Customer Support SLA Data Entry Salesforce Amdocs Communication