Open to opportunities

Joshua David Ramos

@joshuadavidramos

Message

I review financial risk, strengthen underwriting quality, and coordinate high-volume operations.

Philippines

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What I'm looking for

I'm looking for a role where I can apply underwriting, quality, fraud-review, and operations experience to improve workflows, support consistent policy decisions, and help teams manage high-volume work effectively.

At Findigs, I review underwriting decisions, financial documents, and applicant information for quality, fraud, and risk alignment. I examine bank statements, income evidence, offer letters, benefit documents, and liquid assets for discrepancies and suspicious patterns.

I've built centralized trackers and queue rotations that improve visibility into priorities, due dates, pending work, and follow-ups. I also serve as an escalation resource for complex cases and support reviewer coaching, onboarding, and process clarification.

Across Australian property operations, I've managed portfolios, coordinated maintenance and repairs, followed up on quotations, and kept records and compliance documentation current. I work closely with owners, committees, contractors, and service providers to move time-sensitive matters forward.

My background also includes BPO team leadership and high-volume hospitality operations, where I coached teams, monitored quality and productivity, handled payments and records, and applied established procedures under deadline pressure.

Experience

Work history, roles, and key accomplishments

Lead Underwriter / QA & Fraud Reviewer

Findigs Inc.

Mar 2025 - Aug 2026 (1 year 5 months)

Performed quality assurance and fraud reviews of underwriting decisions and financial documents, ensuring policy compliance. Served as escalation resource and built centralized trackers for team visibility.

Underwriting Quality Assurance Fraud Review Financial Document Review Business Bank Statement Analysis Income Verification Risk Identification SOP Compliance Escalation Handling Google Sheets Excel Monday.Com ClickUp Trello Notion Airtable Google Workspace Microsoft Office Slack

Assistant Owners Corporation Manager

Melbourne Owners Corporation Services (MOCS)

Oct 2024 - Dec 2024 (2 months)

Supported owners-corporation operations, maintenance coordination, and records management. Liaised with owners, contractors, and service providers to ensure timely completion of requests and follow-ups.

Community Association Management Maintenance Coordination Vendor coordination Records Management Correspondence Follow up Stakeholder Coordination

Owners Corporation Manager

Body Corporate Strata Group (BCSG) via BluCru PH

Oct 2023 - Oct 2024 (1 year)

Managed a portfolio of approximately 300 properties, handling correspondence, records, compliance documentation, and time-sensitive follow-ups. Coordinated maintenance and repairs with contractors and vendors.

Community Association Management Portfolio Management Vendor coordination Maintenance Tracking Systems Compliance Documentation Records Management Stakeholder Liaison

Assistant Team Lead

Global Strategic Business Process Solutions

Mar 2022 - Sep 2023 (1 year 6 months)

Oversaw daily team operations for productivity, quality, and client compliance. Coached team leaders and agents, monitored metrics, and partnered with HR and training teams for continuous improvement.

Team Leadership Coaching KPI Tracking Workflow Management Quality Assurance Process Improvement HR Collaboration Training Performance Evaluation

Front Office Associate

Seda Capitol Central

Jun 2019 - Feb 2022 (2 years 8 months)

Handled guest concerns, payments, transaction records, and front-office coordination in a high-volume hospitality environment. Maintained accurate records and followed service and financial-control procedures.

Guest Relations Payment Processing Record keeping Front Office Operations Hospitality Financial Control Microsoft Office