I process customer disputes and chargebacks at Concentrix, reviewing transaction histories and documentation to validate fraud cases while meeting banking regulations, service-level requirements, and data-security standards.
I've also provided hardware and software troubleshooting at Alorica through phone, email, and chat, and supported customers with inquiries, loan payments, repair scheduling, and technician coordination at Teleperformance and Technodream.
In school administration, I managed records, calendars, correspondence, invoices, expense reports, and bookkeeping while helping create an inclusive learning environment as a Pre-K Teacher and Administrative Assistant.
