Open to opportunities

Kwea Kwea

@kweakwea

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Dynamic liaison and program officer with strong customer service skills.

Ghana

Message

What I'm looking for

I seek opportunities in growth-oriented organizations where I can apply my skills in customer service and stakeholder relations.

I am a dynamic and detail-oriented liaison and program officer with a strong foundation in customer service, technical support, and stakeholder relations. My experience spans various roles where I have successfully managed diverse responsibilities, from community engagement and public relations to compliance and quality assurance. I thrive in high-pressure environments, utilizing my critical thinking and collaborative approach to achieve impactful results.

In my current role as a Liaison Officer at Band Energy, I serve as a crucial bridge between the company and key external stakeholders, ensuring smooth communication and project coordination. My proactive approach to resolving community concerns has allowed me to build strong and sustainable relationships, while my attention to detail ensures compliance with safety and environmental standards. I am passionate about leveraging my skills in growth-oriented organizations that value impactful contributions.

Experience

Work history, roles, and key accomplishments

Current

Liaison Officer

Current

Band Energy (First Gas)

Dec 2024 - Present (7 months)

Served as a bridge between Band Energy and key external stakeholders including communities, regulators, and contractors. Ensured smooth communication flow and project coordination across departments.

Stakeholder Engagement Regulatory Compliance Project Coordination

Customer Experience Representative

Buwelo Africa Ghana

Mar 2024 - Dec 2024 (9 months)

Addressed and resolved customer inquiries and complaints efficiently, meeting service KPIs. Managed multi-channel communication (calls, emails, chats) with professionalism.

Customer Service KPIs Customer Relationship Management

Customer Service Advisor

Concentrix + Webhelp

Nov 2023 - Mar 2024 (4 months)

Delivered real-time assistance to customers via phone, resolving issues accurately. Maintained up-to-date knowledge of products to enhance customer interactions.

Customer Service Product Knowledge Customer Satisfaction

Junior Program Officer & Exhibition Assistant

Institute of Sustainable Energy

Sep 2022 - Oct 2023 (1 year 1 month)

Supported project development by managing partnerships with NGOs and stakeholders. Managed grant requirements and reporting frameworks.

Partnership Management Grant Management Public Engagement

Industrial Training - CNC Operator & QA Assistant

Harlequin Oil and Gas

Jan 2018 - Dec 2018 (11 months)

Operated CNC machinery under supervision, contributing to component precision. Assisted in quality control checks and ensured compliance with QA standards.

Quality Control QA

Education

Degrees, certifications, and relevant coursework

Jubilee Technical Training Center

Occupational Health & Safety, Occupational Health & Safety

Completed a comprehensive program focused on occupational health and safety principles. Gained expertise in risk assessment, hazard control, and compliance with safety regulations.

Takoradi Technical University

Higher National Diploma, Unknown

Obtained a Higher National Diploma from Takoradi Technical University. Developed a strong foundation in technical skills and theoretical knowledge relevant to the field of study.

Sekondi College

WASSCE, General Studies

Completed the West African Senior School Certificate Examination (WASSCE) at Sekondi College. Achieved foundational knowledge across various subjects.