Suraiyatu Mohammed
@suraiyatumohammed
Dedicated professional skilled in coordination and client engagement.
What I'm looking for
I am a dynamic and self-motivated individual with a strong background in coordination and client engagement. With a Bachelor of Business Studies in Human Resource Management and a Higher National Diploma in Marketing, I have developed a robust skill set that enables me to thrive in fast-paced environments. My experience as a Fuel Coordinator at Engineering Ghana Limited has honed my ability to compile and reconcile data, ensuring operational accuracy and resource optimization.
Throughout my career, I have demonstrated excellent communication abilities and a commitment to providing exceptional client service. My roles at Access Bank Ghana and Vodafone Ghana have equipped me with the skills to manage customer inquiries effectively, build strong client relationships, and resolve complaints promptly. I am detail-oriented, possess advanced problem-solving skills, and am dedicated to maintaining client confidentiality and trust.
Experience
Work history, roles, and key accomplishments
Fuel Coordinator
Engineering Ghana Limited
Feb 2021 - Present (4 years 4 months)
As a Fuel Coordinator, I compiled and reconciled fuel usage data, maintained fuel databases, prepared monthly reports, and ensured optimal resource utilization for field operations.
Customer Care Officer
Access Bank Ghana (Rakes Company Limited)
Oct 2017 - Jul 2019 (1 year 9 months)
Managed customer inquiries, built client relationships, documented interactions, and resolved complaints within SLA timelines to exceed expectations.
Call Centre Agent
Vodafone Ghana
Oct 2015 - Jul 2017 (1 year 9 months)
Responded to customer inquiries, provided tailored solutions, maintained service quality, and supported customer education on new products.
Telesales Agent
Scancom Ghana Limited
Feb 2014 - Oct 2015 (1 year 8 months)
Promoted and sold services to clients, conducted outbound calls, and exceeded sales targets through customer-centric strategies.
Teacher (National Service)
Sabilul Falah Islamic School
Sep 2012 - Aug 2013 (11 months)
Designed lesson plans, graded examinations, and addressed student and parent concerns in a professional manner.
Education
Degrees, certifications, and relevant coursework
Wisconsin University
Bachelor of Business Studies, Human Resource Management
2018 - 2019
Accra Technical University
Higher National Diploma, Marketing
2009 - 2012
O’Reilly Senior High School
WASSCE Certificate, General Education
2005 - 2008
Adabraka Presby Preparatory School
BECE Certificate, General Education
2003 - 2005
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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