Open to opportunities

Sarah Pobi

@sarahpobi1

Message

I resolve customer inquiries and keep office operations and records running smoothly.

Ghana

Message

What I'm looking for

I'm seeking a growth-focused organisation where I can apply my customer relationship and administrative skills to deliver professional service, maintain accurate records, and support efficient daily operations.

I've supported customers and office operations across energy, banking-support and utilities organisations in Ghana.

At Buwelo Africa Limited, I managed high volumes of inbound calls, emails and live chat, resolving inquiries and complaints while meeting quality and service-level standards. I maintained accurate CRM records, handled sensitive customer data confidentially, and delivered consistent service across channels.

At Volta River Authority, I provided front-desk and secretarial support, managed official correspondence, and drafted memoranda and reports for management review. I also organised electronic and manual records to improve document traceability.

My earlier placements with Data Bank Ghana and Electricity Company of Ghana strengthened my experience in customer engagement, data collection, reporting, record management, and accurate data entry.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Buwelo Africa Limited

Nov 2024 - May 2026 (1 year 6 months)

Managed high volumes of inbound customer calls, emails, and live chat, resolving inquiries and complaints while meeting service-level standards. Maintained accurate records in the CRM and handled sensitive data in line with confidentiality standards.

Customer Service CRM Data Entry Communication Skills Problem Solving Confidentiality

Administrative Assistant

Volta River Authority

Nov 2022 - Nov 2023 (1 year)

Provided front-desk and secretarial support, drafted memoranda and reports, and managed electronic and manual filing systems. Supported data entry and document-tracking processes for the department.

Office Administration Front Desk Operations Document Management Data Entry Microsoft Office

Virtual Industrial Attachment

Data Bank Ghana

Jun 2019 - Jun 2019 (0 months)

Conducted field data collection, customer interviews, and surveys to support market research. Engaged with customers, recorded information in databases, and compiled weekly reports.

Data Collection Customer Engagement Market Research Reporting Database Management

Administrative Support Intern

Electricity Company of Ghana

Jun 2018 - Aug 2018 (2 months)

Responded to customer service inquiries, supported field task-force teams, and assisted with data entry and report preparation. Managed files and records to keep office documents organized.

Customer Service Data Entry Documentation File Management Administrative Support